ROCHESTER, NY — Verizon Wireless is meeting the growing demand for customer service and product support for Spanish-speaking customers by implementing a bilingual customer service and technical support team in its Rochester call center. The team is made up of 28 Spanish-speaking coordinators and two supervisors who will assist in general customer service calls, product troubleshooting and questions on advanced mobile devices. Calls will be routed from an interactive voice response when a customer selects the Spanish option.
"Customer satisfaction is our number one priority at Verizon Wireless," said Marquett Smith, president of Verizon Wireless' Upstate New York Region. "Offering Spanish-language support improves our ability to meet the needs of one of the fastest growing populations in our customer base. It also helps ensure that our customers feel comfortable when they call us and get the best value from their Verizon Wireless products and services."
Nearly 20 percent of the company's retail employees nationwide now speak both English and Spanish. Verizon Wireless continues its effort to hire bilingual sales representatives. For more information on available positions, interested candidates may visit the company's website at www.verizonwireless.com/careers.
About Verizon Wireless Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 62.1 million customers. The largest U.S. wireless company and largest wireless data provider, based on revenues, Verizon Wireless is headquartered in Basking Ridge, N.J., with 67,000 employees nationwide. The company is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.####