IRVINE, CA — Verizon Wireless, the leading wireless company with the nation's most reliable wireless voice and data network, announced today that the company has been recognized for the "Highest Call Quality Performance Among Wireless Cell Phone Users in the West Region," which includes California, in the J.D. Power and Associates 2007 Wireless Call Quality Performance StudySM Volume 2.
The J.D. Power and Associates Wireless Call Quality Performance Study employs a call quality index based on seven criteria that impact overall carrier performance. The wireless phone subscribers surveyed were asked about their experiences with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification, and no immediate text message notification. Verizon Wireless also ranked highest elsewhere in the Western U.S., including the states of Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming.
"This is yet another recognition of Verizon Wireless' ongoing commitment to provide our customers with the best possible wireless experience the most reliable wireless voice and data network, expansive 3G network, Revision (Rev.) enhancements, best devices, best customer service and store distribution," said John Palmer, southern California regional president of Verizon Wireless.
"Our industry-leading customer loyalty is strongly tied to the performance of our network," said Rich Garwood, northern California regional president of Verizon Wireless, "and the results of this survey demonstrate what our tests show that we offer customers the highest call quality."
The company's 'most reliable wireless network' claim is based on network studies performed by real-life test men and test women. The engineers conduct more than three million voice call attempts and more than 16 million data tests annually on Verizon Wireless' and other national wireless carriers' networks. Verizon Wireless invested $715 million last year to enhance wireless services and coverage throughout California, elevating the cumulative network investment to more than $4 billion since 2000. Nationally the company invests more than $1 billion every 90 days to stay ahead of the growing demand for Verizon Wireless' voice and data services. The company's ongoing network investment now totals more than $40 billion nationally over the past seven years.
About Verizon Wireless Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 62.1 million customers. The largest U.S. wireless company and largest wireless data provider, based on revenues, Verizon Wireless is headquartered in Basking Ridge, N.J., with 67,000 employees nationwide. The company is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.####