ROCHESTER, NY — Verizon Wireless today announced the completion of nearly $130 million in network enhancements in Upstate New York in 2008, including the addition of 79 new cell sites throughout the region. The company now has more than 1,000 cell sites covering Upstate New York. Verizon Wireless also expanded Mobile Broadband – its high-speed wireless broadband service – across the entire Upstate New York coverage area and activated three new cell sites along the Northway (I-87) corridor. Verizon Wireless is the only company to bring service to the nearly 50-mile coverage gap between Albany and Plattsburgh.
The regional investment is part of more than $5 billion invested nationwide last year and more than $45 billion invested across the nation in the past eight years. The company has invested more than $1 billion in its Upstate New York Region alone since 2000. Local network enhancements include adding and upgrading cell sites to improve call handling capacity and quality, increase coverage, and expand wireless broadband services for business and consumer use.
“Investment in our network is an investment in customer satisfaction,” said Marquett Smith, president of the company’s Upstate New York Region. “An outstanding customer experience begins with connecting and holding calls, and customers continue to choose Verizon Wireless because we have the nation’s most reliable wireless voice and data network.”
Strong demand for Verizon Wireless services continued during 2008 as the company continued to attract new customers – more than 5.8 million during the year – and improved upon its customer retention rates which are the best in the industry.
Bringing coverage to the Northway
In 2008, Verizon Wireless added three new cell sites along the Northway corridor as part of its commitment to build 11 new cell sites in six communities. Applications for the remaining cell sites are either in review with the Adirondack Park Agency or will be submitted upon completion.
Expanding Mobile Broadband coverage
Verizon Wireless now has EV-DO Revision A technology at every Upstate New York location, concluding a major project to add EV-DO to 250 sites last year, providing customers across the region access to e-mail, corporate data and the Internet at faster speeds.
Mobile professionals throughout much of New York State can now enjoy an untethered mobile office experience, enabling them to wirelessly access their calendars, e-mail and critical business information residing behind corporate firewalls. V CAST entertainment services have transformed Verizon Wireless phones, allowing local consumers to carry a single multifunctional device providing access to downloadable music, high-quality videos, 3D games and turn-by-turn navigation services.
V CAST Mobile TV now playing in Poughkeepsie and Albany
In December, Verizon Wireless launched its V CAST Mobile TV service in Poughkeepsie and Albany, giving local residents the ability to watch real broadcast-quality television on select mobile TV-enabled handsets.
The company also continued to invest in redundancy capabilities designed to keep the network operating during power outages and in its rigorous quality assurance program – daily testing designed to analyze network reliability and assist the company in targeting improvements.
Verizon Wireless’ investment in the Upstate New York region reflects its commitment to offer customers the most reliable wireless service available. The company’s ‘nation’s most reliable wireless network’ reputation is based on network studies performed by real-life test men and test women throughout the country.
These engineers drive 90 specially equipped vehicles almost 1 million miles annually on Interstate, U.S. and state highways, as well as major roads and surface streets. Test vehicles are equipped with computers that automatically make more than 3 million voice call attempts and more than 16 million data tests annually on Verizon Wireless’ network and the networks of other carriers. In 2007, Verizon Wireless introduced its 30-day Test Drive, an industry first that lets customers experience its network virtually risk-free for 30 days. If customers are not satisfied with their experience and take their number to another carrier, Verizon Wireless will refund their money for calls, equipment, activation fee and taxes. For more information about Verizon Wireless products and services, visit a Verizon Wireless Communications Store, call 1-800-2-JOIN-IN or go to www.verizonwireless.com.
Editor’s Note: Test Man Ride-Along Program: If you are interested in setting up an interview or ride-along test drive with your local Verizon Wireless test man or woman, please contact John O’Malley at 585-321-7264.
About Verizon Wireless Verizon Wireless operates the nation’s most reliable and largest wireless voice and data network, serving more than 80 million customers. Headquartered in Basking Ridge, N.J., with more than 85,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.