CHANDLER, AZ — In just 10 months since completing its purchase of Alltel, Verizon Wireless reached several major milestones in the integration of the two companies with the re-merchandising and re-branding of stores in the Valley and a conversion of its billing systems.
Verizon Wireless and former Alltel customers in retained markets have already been enjoying the added value of Friends & Family® (formerly My Circle from Alltel) and a Mobile to Mobile calling family of more than 80 million customers.
Expanded network of Verizon Wireless Communications Stores in the ValleyIn Phoenix, Chandler, Gilbert and Mesa, four former Alltel retail store locations now display Verizon Wireless signs, products and materials for customers. Customers have access to best-in-class devices including the BlackBerry® Storm, Tour and other global smartphones; MiFi 2200 Intelligent Mobile Hotspot, HP 1151NR Netbooks, and many more.
As part of the conversion, Verizon Wireless also added three "Evolution" stores in the Valley. The stores combined and expanded former Verizon Wireless and Alltel locations in Phoenix, Chandler and Avondale. The Evolution store design features demo zones, technical support counters, electronic greeter kiosks and more to enhance the overall customer experience with a full-service environment.
For more information on all Valley locations, hours of operation and more visit www.verizonwireless.com.
Billing conversion complete across the nation: customers now receive Verizon Wireless billsFollowing last weekend's billing conversion, former Alltel customers in Maricopa County may visit any Verizon Wireless store in Arizona or across the country for sales and service.
Customers in the Valley can also now access "My Verizon" at www.verizonwireless.com for online self-service and support 24-hours a day, seven days a week. In addition, customers will receive service and technical support from highly skilled representatives based in one of six Customer Service Centers in the Western United States, including the Chandler Center and a former Alltel center in El Paso, Texas.
"The bringing together of two great companies was carefully planned and executed with a goal to provide customers with the best that both Alltel and Verizon Wireless have to offer," said Tony Heyman, region president for Verizon Wireless.
"When customers see that Verizon Wireless logo on their phone or on the storefront, they can feel confident they're with the company dedicated to providing them the very best experience in wireless."
The best gets better: network integration underwayVerizon Wireless is upgrading and reconfiguring former Alltel cell sites and other network infrastructure across Maricopa County to work as part of the larger and more advanced network. Continued investment and ongoing enhancements will be made to the Arizona network throughout the process, including integration of key cell sites.
This work is part of the company's ongoing investment to keep improving and strengthening the nation's largest and most reliable 3G wireless network. A side-by-side comparison of 3G network coverage maps shows that Verizon Wireless has more 3G coverage than the three other major carriers with five times more 3G coverage than AT&T.
Verizon Wireless has spent more than $755 million on network enhancements throughout Arizona since 2000 when the company was formed.
A partner in the communityVerizon Wireless also expanded its HopeLine® phone-recycling program in the Valley that turns unused wireless phones into support for victims of domestic violence. Through the program, no-longer used wireless phones, batteries and accessories from any wireless service provider can be recycled at Communications Stores nationwide. Equipment can also be donated to HopeLine by mail for recycling. Download a postage-paid mailing label at www.verizonwireless.com/hopelinemailinglabel.
For more information on Verizon Wireless products and services, or to find a Verizon Wireless Communications Store, visit www.verizonwireless.com.
About Verizon WirelessVerizon Wireless operates the nation's most reliable and largest wireless voice and data network, serving 87.7 million customers. Headquartered in Basking Ridge, N.J., with more than 87,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.####