LINCOLN, NE — Verizon Wireless has named Kristen Wright director of customer service for its Customer Service Center in Lincoln, Neb. She assumed the position, previously held by Bonnie Edwards, who moved to South Carolina for another position within Verizon Wireless.
In her new role, Wright will direct and manage the overall activities of the Lincoln Customer Service Center. The center primarily provides customer support for inbound customer calls with questions on billing, price-plan changes, voice and data products and technical support for equipment. Wright will report to Joan Bowyer, vice president – Midwest Area Customer Service.
“Kristen’s vast experience with customer service, along with her proven leadership expertise will be valuable to the continued success of the Lincoln Customer Service Center,” Bowyer said. “I am confident that she will be instrumental in building strong customer relationships.”
Wright began her career with Verizon Wireless in 1995. She held numerous supervisory positions in customer service, loyalty and training and most recently held the position of associate director over quality/executive relations for the 15-state Midwest Area.
Originally from St. Louis, Mo., she studied education at St. Louis Community College and public relations and marketing at Patricia Steven’s Career College. Wright, her husband and two children will be relocating to Nebraska later this year.
The Lincoln call center is one of seven in the 15-state Midwest Area. Other call centers currently supporting the Midwest Area are located in Cranberry Woods, Pa.; Dublin, Ohio; Elgin, Ill.; Mankato, Minn.; Murfreesboro, Tenn.; and Southfield, Mich.
Verizon Wireless offers a competitive compensation and benefits package. Benefits include health care coverage that begins on the first day of employment, participation in the company’s 401(k) program (dollar-for-dollar company match up to 6 percent of the employee’s contribution), profit sharing and tuition reimbursement for continuing education. Employees can also take advantage of numerous opportunities for career advancement.
Verizon Wireless is aggressively hiring customer service representatives for the Lincoln center. Job applicants should apply online at www.verizonwireless.com/careers.
About Verizon Wireless Verizon Wireless operates the nation’s fastest and most advanced 4G network and largest and most reliable 3G network, and serves more than 94 million customers. Headquartered in Basking Ridge, N.J., with 82,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.