BOSTON, MA — Verizon Wireless ranked highest among all other national wireless providers in New England which includes Connecticut, Maine, Massachusetts, New Hampshire, Vermont and Rhode Island, in the J.D. Power and Associates 2011 Wireless Call Quality Performance Study (SM), Volume 1, issued today. This is the 13th consecutive time Verizon Wireless ranked highest in the Northeast Region.
More than 27,250 wireless phone subscribers were surveyed by J.D. Power and Associates between July and December 2010 about their experiences with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification, and no immediate text message notification. Based on their responses, Verizon Wireless ranked highest in five regions, including the Northeast.
“People are increasingly relying on their smartphones, tablets and other wireless devices to stay connected,” said Christine Berberich, regional president for Verizon Wireless New England. “Wireless users need a network they can rely on, and our customers know they can count on Verizon Wireless. Our ongoing investments in New England and throughout the United States have kept us ahead of wireless demand and enabled our customers to get the coverage they want and need on the nation’s most reliable wireless network.”
Verizon Wireless operates America’s largest and most reliable voice and 3G data network.* Each year, Verizon Wireless invests billions of dollars in its network to stay ahead of the growing demand for the company’s voice and data services. Verizon Wireless’ ongoing network investment now totals more than $2.8 billion in New England and more than $65 billion nationally during the past ten years.
In December 2010, Verizon Wireless debuted its new 4G LTE network in Boston, and 38 other major metropolitan areas, covering more than 110 million Americans. Verizon Wireless’ 4G LTE network is the fastest, most advanced 4G network in the United States. The company has committed to launch 140 additional 4G LTE markets during 2011, covering two-thirds of all Americans by the end of this year.
* The company’s “most reliable network” claim is based on network studies performed by test men and women who conduct more than 3.5 million voice call attempts and more than 19 million data tests annually on Verizon Wireless’ and other national wireless carriers’ networks while traveling more than 1 million miles in specially equipped, company-owned quality test vehicles. For more information about Verizon Wireless testing, go to http://aboutus.vzw.com/bestnetwork/reliability.html.
About Verizon Wireless
Verizon Wireless operates the nation’s most reliable and largest wireless voice and 3G data network, serving more than 94 million customers. Headquartered in Basking Ridge, N.J., with 82,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.