Small Business Insights: Q&A on Mobility in Healthcare (Part 2)

In the conclusion of my interview with Arthur Lane, director, mobile healthcare solutions, Verizon, we talk about innovative technologies currently available in the healthcare industry.  

Part 1 of this interview is available here.

What areas of business operations and/or patient care are often overlooked that can really benefit from using mobile technology?

As mobile technology develops, pushing important information to patients on their devices will become common practice. While we primarily think about mobile technology from the patient care perspective, an opportunity also exists within business operations to improve efficiency. Medical practices will be more efficient and scalable if basic operations such as payment collection and patient records management can be mobilized in the same way as other industries.  

What are some innovative technologies for the healthcare market that have been introduced?

We’ve seen innovation with remote patient monitoring solutions. For example, Ideal Life developed a portable 3G-enabled router that can be linked with blood pressure cuffs and other tools to help physicians monitor their patients. Another interesting medical solution is the VectraCor mobile cardiac monitoring that enables remote EKG readings. Other technologies provide doctors the ability to view images from wireless devices. We also can point to Calgary Scientific, which utilizes cloud-based services for high-resolution image viewing on a tablet.

What is your advice for small and individual medical practices looking for the most efficient and effective way to use these mobile tools?

The first focus should be improving the business side of their practice to drive savings. There are many  ways that mobile technology can replace everyday tasks and processes of employees and let the medical teams focus on patients instead of administrative intensive tasks. Patient intake and payments systems that leverage mobility will help streamline the front office and give doctors more time to deliver the care their patients need. Keep in mind, with all of the billing codes, this can be a long laborious process if done manually. A solid app cuts that time down significantly.