Verizon is committed to meeting the communication needs of our customers with disabilities. With that goal in mind, we provide a wide range of innovative solutions and technologies that increase accessibility to our products and services.
Smartphones with Accessible Features
Note: As we complete our network transition to 4G and 5G, we at Verizon would like to keep you up to date with some important activities. We are moving all devices to our HD Voice LTE network, which offers superior coverage and performance compared to previous generation networks. Starting January 1, 2020, Verizon will no longer allow any CDMA (3G and 4G Non-HD Voice) 'Like-for-Like' device changes. Read more about CDMA network retirement.
Device Features & Apps
Today there are thousands of apps and devices to help users with visual, auditory, physical or cognitive disabilities. We've compiled these helpful tips and links to use as a starting point. Keep in mind, voice minutes and data charges may apply for download and use of apps.
For customers who are blind or low vision:
For customers with physical or mobility-related disabilities:
Real-time text (RTT) is a feature that can make it easier for customers with hearing or speech impairments to carry on a conversation through text.
With standard text messaging, you have to compose an entire message, hit Send and then wait for a reply. But with real-time text, each character is transmitted immediately as it’s typed. So it’s as if you’re having a conversation “in real time.” Since there’s no delay between sending and receiving messages, and because you can talk and text simultaneously over the same connection, RTT can feel like a more natural form of communication than TTY or text messaging.
Unlike TTY, there’s no need for a separate device. As long as your Verizon Wireless phone supports RTT, you can send and receive real-time text using only your smartphone. (Note: If the person you’re calling does not have RTT or TTY enabled on their device, the call will be voice only.)
Please note: We are moving all devices to our HD Voice LTE network, which offers superior coverage and performance compared to previous generation networks. Starting January 1, 2020, Verizon will no longer allow any CDMA (3G and 4G Non-HD Voice) 'Like-for-Like' device changes. Read more about the CDMA Network Retirement.
Apple Samsung Other supported brands Links to device product pageAppleSamsungOther supported brands Apple Samsung Other brands Links to RTT settings step-by-step guidesAppleLinks to RTT settings step-by-step guidesSamsungOther brands
Real-time text FAQsCan I use RTT on my Verizon phone?
Yes. You can use RTT with Verizon if you have a phone that supports RTT and your plan includes voice minutes.
If you currently have a data-only plan and would like to use RTT, you will need to switch to a voice plan. To change plans, visit My Verizon.How do I use RTT?
Instructions vary by device, so check out the step-by-step guide for your phone to learn more:
- Apple® iPhone® - RTT Settings
- LG V40 ThinQ – RTT Settings
- LG G6 – RTT Settings
- moto z3 – RTT Settings
- Samsung Galaxy Note9 – RTT Settings
Generally, you’ll follow these steps to make an RTT call:
How Is RTT different from text messaging?
- Enable RTT on your device from within the Settings menu.
- Then, when you make a call, it will either default to RTT or allow you to add RTT while dialing or during the call.
- Enter a message to begin your conversation.
- When you’re done, end the call as you normally would by pressing the End icon.
RTT and text messaging both use text input, but beyond that, these services are rather different.
RTT is more like having a phone conversation in real time. Here’s how:
Is RTT better than TTY?
- With real-time text, each character is transmitted immediately as it’s typed. So there’s no need to press the Send key. And there’s no waiting for a message to arrive. You are able to read the other person’s message as they are typing it – and vice versa.
- When you place an RTT call, the other person needs to answer before the call can begin. And when you’re finished, both callers hang up.
- You may be able to add voice to an RTT call depending on the device the other person is using. You can then communicate using talk and text at the same time.
RTT is a newer technology with more advanced features than TTY. Here are some advantages of RTT compared to TTY:
- Unlike TTY, which requires users to take turns, with RTT both parties can send and receive text at the same time.1
- RTT is more reliable than TTY1 since messages are carried over Verizon’s nationwide 4G LTE network.
- Compared to TTY, RTT provides you with additional characters to choose from – international characters, emojis and the “@” symbol, for example.1
- You can make RTT calls using just your mobile phone (as long as it is RTT-capable). Unlike TTY, you don’t need a separate device to make RTT calls.
1. "Real-Time Text: Improving Accessible Telecommunications," Federal Communications Commission. https://www.fcc.gov/consumers/guides/real-time-text-improving-accessible.Who can I call using RTT?
With an RTT-capable phone you can call almost anyone else who can make and receive RTT or TTY calls, including wireless customers on networks other than Verizon’s. But please be aware that you may face some limitations when calling someone on some other wireless networks, on older wireless networks (3G and earlier) or someone who is using a TTY device.
Here are some specific cases:
- TTY: You can place RTT calls to TTY users. However, a TTY device does not support the real-time aspect of RTT and may not be able to render all RTT characters properly.
- 911: You can call 911 using RTT. However, dispatchers may answer using a TTY device. So your conversation won’t support the real-time aspect of RTT and certain characters may not be rendered properly on the dispatcher’s end.
- 711: You can call relay services using RTT. There may be RTT settings to make calls via 711 relay services easier. These calls may face the same limitations as other calls to TTY devices described above.
Free 411 Search
Verizon Wireless offers free 411 search for customers with certain disabilities.
To qualify for free 411 search:
- You must be the Account Owner or listed as a line user on the account
- You will need to submit an application along with verification of your eligibility
- Free 411 search is not currently available for prepaid accounts. Business and Government accounts are not eligible
- Braille and large print are available upon request by contacting the National Accessibility Resource Center at 8888-262-1999 Mon - Fri, 8:30 AM - 5:30 PM ET or Customer Service 800-922-0204 Mon - Fri, 7 AM - 9 PM local time and Sat - Sun, 8 AM - 9 PM local time
Big Button/Voice Remotes
Fios TV remote controls with larger buttons are available for partially sighted customers with Legacy Fios TV equipment only.
Fios voice remote controls are available in place of larger button remotes for partially sighted customers with Fios TV One and Stream TV devices.
If you have a disability that would allow you to benefit from one of these voice remotes, we would be happy to provide you with one at no charge.
Fios TV Self Installation
If you choose to install your Fios service yourself, we want to make sure you have all the tools at your disposal to ensure a successful installation.
Self-install NEW Fios and Internet equipment
We’ve created easy-to-read large print self-installation guides to help you self-install new Fios TV and Internet equipment. The guides can be downloaded via the following links:
Watch our self-installation video for legacy equipment
Watch our self-installation video for VMS equipment
Would you prefer to receive printed copies of these materials?
If you’d like, Verizon can ship you a printed version of each of these guides in either large print or braille. To request a printed brochure, visit verizon.com/AccessibleMaterials. Please note that fulfillment of these materials may take up to 10 business days.
Alternate billing formats
To assist Verizon customers with visual and other disabilities, Verizon will provide bills or product and service brochures in alternate media formats upon request. The following alternate formats are available:
- Large print format
- Audio CD
It may take 1 to 2 bill cycles to receive your first bill in alternate format. During this time, you will continue to receive your bill and remit slip in the standard format.
Request materials in alternate media formats:
Verizon Mobile Customers
Verizon Wireless National Accessibility
Customer Service Center
8:30 am to 5:30 pm ET, Monday - Friday
For Verizon FIOS and Home Phone Customers
Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: email@example.com
Most Fios TV remote control models let you turn Closed Captioning on or off by pressing the cc button. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off.
Media guide steps
1. Press the Menu button on your remote control
2. Select Settings
3. Select System
4. Select Accessibility
5. Select Closed Captions
6. Highlight Service Selection and press the OK button
7. Scroll and select one of the CC (Closed Caption) options, then press the OK button
- CC1 = primary language the show is broadcast in (usually English)
- CC2 = secondary language the show is broadcast in (usually Spanish if available)
- CC3 thru CC6 (additional languages)
8. Then press the right-arrow to highlight Save, then press the OK button, and press the OK button again
Unlimited Plans are a great option for many customers who may have a disability. They include unlimited data, talk and text, which gives you the freedom to use your device how it works best for you. Whether you’re video-chatting, texting, calling, or surfing the web, you’ll get all the data you need.
What does an Unlimited Plan include?
Our Unlimited Plans include:
- Unlimited data
- Unlimited Talk & Text
- HD video streaming
- Mobile hotspot
- Mexico & Canada service
- Military discount eligible
How does the line access fee work with my smartphone device payment?
If you're currently making monthly device payments or own your device, the monthly access charge will be $20.
If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.
What happens if I use more than 22 GB of data?
Most of the time customers will enjoy the same great network experience once they exceed 22 GB during a billing cycle. If you've already used 22 GB on a particular line during your current billing cycle and you're on a cell site that is congested at that moment, your download may be temporarily queued behind other Verizon Wireless customers, which may result in slightly slower download speeds.
Will customers on the unlimited plan still be eligible to receive employee and business discounts?
Customers on the unlimited plan will not be eligible for an employee discount or corporate plan discount.
But with Auto Pay and paper-free billing, you can save an additional $5 off the monthly account access fee for a single-line plan and an additional $10 off for a multi-line plan.
Please note that military service members are still eligible to receive their military discount under the unlimited plan.
Prepaid Plans are an excellent choice for customers who don’t want a long-term commitment or would like to avoid the inconvenience of a credit check. Get all the benefits of the best network without an annual contract.
What types of prepaid plans does Verizon offer?
There are several plans to choose from, all of which include unlimited talk and text within the U.S. Families can mix and match plans and save when they add 2-5 lines.
Our prepaid plans include:
- Unlimited U.S. Talk & Text
- Unlimited Text to over 200 international destinations
- Mobile hotspot tethering
What is Verizon Wireless prepaid service?
Prepaid service lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard account (which gives you a bill for your usage at the end of each month).
You can choose from several monthly plan options that include different high speed data allowances for a set price. As the balance of your high speed data allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.
Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone.
Where can I use my prepaid service?
Prepaid service is available in the Prepaid Rate and Coverage Area. To see where prepaid service is available:
- Go to our interactive coverage map.
- Tap or click the Menu icon in the top left corner of the map.
- Select Prepaid.
The prepaid coverage map will display.
Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.
Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.
What phones can I use with Verizon Wireless prepaid service?
You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.
You can also check online for the prepaid eligibility of a phone you already have (including iPhone®):
- Go to the Bring Your Own Device page.
- Enter the requested information (including your Device ID and SIM ID). Note: Instructions for how to find that info is in the Device ID & Info section of the Device Support page for your phone.
- Tap or click Add to cart & pick a plan to see what standard and prepaid plans your phone is eligible for.
Learn more about bringing your own device on our Bring Your Own Device FAQs page.
With the advances of adaptive technologies and trend toward progressive legislation, customers with disabilities now have many resources available:
Quick reference numbers
The following services are available by dialing the keys on your handset:
Note: Some numbers may not be available while roaming.
#225 or #BAL
Customer access to balance information
#4673 or #HOPE
National Domestic Violence Hotline
#646 or #MIN
Verifications of minutes used
#7623 or #ROAD
Prepay voicemail retrieval
Over the air programming
Voicemail retrieval (Not used for Prepay)
#225 or #BALService
Customer access to balance informationDial
#4673 or #HOPEService
National Domestic Violence HotlineDial
#646 or #MINService
Verifications of minutes usedDial
#7623 or #ROADService
Prepay voicemail retrievalDial
Over the air programmingDial
Voicemail retrieval (Not used for Prepay)Dial