Verizon Participates in the TRUSTe Privacy Program

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Verizon has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. Verizon wants you to feel confident about your privacy when you use our Web sites (verizon.com, verizonwireless.com, mci.com, verizonbusiness.com, vzw.com, vzwshop.com, and verizon.net) so we ask TRUSTe to review these sites to ensure compliance with its guidelines. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at contact us. If you are not satisfied with our response you can contact TRUSTe here.

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Verizon is accredited by the Better Business Bureau Online (BBBOnLine)

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The BBBOnLine seal confirms that Verizon is an accredited business that abides by the BBB's Code of Business Practices. This Code represents sound advertising and selling practices that enhance customer trust and confidence in a business. With regard to safeguarding privacy, the BBB Code requires accredited businesses to protect any data they collect against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

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A Message from Verizon's Chief Privacy Officer

Verizon has a long standing commitment to customer privacy.

We understand that consumers will use the full capabilities of our communications networks and the vast opportunities our products and services provide only if they trust that their information will remain private. Protecting the privacy of customer information is part of each Verizon employee's responsibility, and we have reliable safeguards in place to shield customer information from unauthorized access, use or disclosure.

In 2009, we introduced a single, easy-to-use privacy policy covering all Verizon's customers and website visitors in the United States. This policy gave consumers a one-stop-shop for understanding our privacy practices across Verizon's products and services and provided enhanced descriptions of the tools available for protecting their personal information. We are now introducing an updated policy that provides notice about new collection and use practices and explains to customers their choices about these uses. In addition, we've changed the structure of the policy to provide greater clarity and ease of navigation and additional choice options.

You can find quick answers to immediate questions on the summary page as well as links to the full details of our policies. We also invite you to visit the information links provided within the policy for helpful definitions, tools and additional details.

The Verizon Privacy Policy spells out our commitment to protecting the privacy of customer information and gives us and our customers a guide for putting it into action every day.

Karen Zacharia
Chief Privacy Officer


Updated August 2012