Privacy Policy

MapQuest Privacy Policy

MapQuest services include apps and websites available to consumers, as well as software services such as software development kits (SDKs) and application programing interfaces (APIs) that are used by other apps and sites. MapQuest services provide capabilities such as turn-by-turn directions; direct booking with ride sharing services, local transit, restaurants and hotels (where available); the ability to compare nearby gas station prices, on-demand roadside assistance provided by, up-to-the-minute traffic information and other location services.

MapQuest is covered by the Verizon privacy policy as well as the additional information provided here. The policy applies no matter what device or mechanism you use to access MapQuest services.

Information we collect

We collect information you provide such as your name, picture, email, and home, work and favorite addresses; as well as information about the browsers or devices you use to access our services such as your IP address, mobile telephone number, mobile device identifiers, device type, and browser or operating system. We also collect information about your use of MapQuest services including searches you conduct, directions we provide; and route data. MapQuest also uses cookies and related technologies as described in the Verizon Privacy Policy.

To provide its services and as described below, MapQuest requires information about the precise location of your device. With your consent, we collect or infer your precise location using cellular, Wi-Fi, Bluetooth, sensor (gyroscope, accelerometer, light, magnetometer and pressure) and GPS location information we obtain from your device.

Consistent with your permissions, information, including location, is collected from your device even when you are not using the app. 

How information is used and shared

Information we collect (including location) is used to deliver, maintain, and support MapQuest services; enhance application and website features as well as location-based services and experiences supported by Verizon; provide social network interactions; and customize and personalize your experiences including the content and advertisements you see across the devices you use.

Information may be shared in a form that does not identify you personally with third parties who use it for purposes such as traffic reporting.

MapQuest shares information within the Verizon family of companies, including Oath. We may combine data collected through your use of MapQuest services with data from other Verizon affiliates, including Oath, and with data we obtain from third parties to decide which ads to serve you in MapQuest experiences, in other Oath or Verizon services and sites, or in non-Verizon sites and services across the devices you use. 

Your choices

You can control whether MapQuest services may collect precise location information about your device using the location settings available on your device.  For more information, please review your device settings. 

The Oath and Yahoo privacy policies describe choices you have about the use of your information for Oath advertising purposes such as opting out of online interest based advertising and using mobile device controls

In accordance with industry self-regulatory principles, we require that companies disclose when they deliver interest-based ads on MapQuest or collect information through MapQuest for these purposes. You may visit Digital Advertising Alliance's Consumer Choices to learn more or to limit the collection of information by parties who participate in the industry’s opt-out page.

International Users 

MapQuest services available in Canada and the United Kingdom are covered by a separate privacy policy. MapQuest is based in the United States, and, regardless of where you use MapQuest services or provide information to us, the information may be transferred to and maintained on servers located in the U.S.  Information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be identical to the laws in your country of residence. By using MapQuest services or providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in the United States.

Updated November, 2017