Get to know our
privacy policies.

Learn about our privacy practices and find the policy you’re looking for, or go directly to our summary, or go directly to information about your state privacy rights.

Your privacy is
important to us.

A message from our Chief Privacy Officer.

You have choices about how your information is used.

Our privacy policies explain how you can make these choices.

Read up on state law privacy rights.

We’ve provided new information about your rights under California, Colorado, Connecticut, Utah and Virginia privacy laws.

Here's a summary of our Privacy Policy.

We are committed to strong and meaningful privacy protections. Our details the information we collect, how we use and share it, and the choices you have about certain uses and sharing of information we have about you.  We’ve summarized key elements of the policy here for your convenience.

What information does Verizon collect?

We collect information you provide to us, about your use of our products and services and about your interactions with us. We also collect information about how our network and your devices are working, including the location of your wireless devices. We also obtain information about you from other companies, such as credit, demographic and interest information.

How does Verizon use information?

We use information to provide you with services and enhance your experiences with us. This includes delivering and maintaining your products, services, and your account and billing records; developing new products and services; personalizing your experiences; and delivering marketing offers to you.

Does Verizon share my information?

We share information within Verizon, with service providers and with others. 

We share information within Verizon including with our affiliates; with service providers who perform work on our behalf; and with others as described in this policy including for fraud prevention, directory assistance, legal compliance, credit and collections, caller id, and certain advertising purposes. We also respond to legal requests and may share information with your consent. 

Does Verizon have programs that allow other companies to use information about me?

We have optional programs that allow Verizon and third parties to show you advertisements that are more personalized and useful to you or to help third parties verify your identity. Another program develops insights by analyzing de-identified customer information and reporting on aggregate behaviors.

What choices do I have about uses of my information?

You have choices about how Verizon reaches you with marketing and whether certain types of information may be shared within Verizon for marketing purposes. You also have choices about whether your information may be used for our advertising and insights programs, for verification purposes, and for certain uses of device information where applicable. You also have a choice about whether our websites and apps may share information for certain targeted advertising purposes. 

How does Verizon protect my information, and how do I update my account details?

We have a variety of safeguards in place to help protect your information against unauthorized access, use or disclosure. You can also access and update information we have about you and delete certain information we have. 

Do I have specific rights under privacy laws in the United States?

You may have additional rights under the Cable Act and state laws, including California, Colorado, Connecticut, Maine, Nevada, Utah and Virginia privacy laws.

How do I learn about changes to this privacy policy?

We periodically update our privacy policy. We provide a brief summary of these updates when we make them. If we change the way we use or disclose information that identifies you in a way that is materially different from what was stated in our privacy policy at the time the information was collected, you will be given an opportunity to update your choices about the new use or disclosure.

Contact us with any questions or concerns related to privacy.


Verizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005


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