When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Managing all externally referred US-based 3rd Party LEC supplier tickets by monitoring ETMS tickets in the teams work queue.
  • Managingincoming & outgoing information from 3rd Party suppliers.
  • Liaisingand escalate with the 3rd Party suppliers and 1st level management to speed up resolution of Incident.
  • Liaisingwith 3rd party supplier and Tier 1 Support engineers where technical assistance is required i.e. setting up calls between both parties.
  • Flagging jeopardy tickets to relevant engineer or TL / Management chain.
  • Attending a weekly management meeting where you will be expected to contribute and be fully engaged.
  • Attending a monthly one to one meeting where you will be expected to contribute and be fully engaged.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have one or more of the following:

  • Ability to effectively communicate in English to include spoken communication, professional writing, technical writing and effective email writing
  • Ability to multi-task and balance competing priorities
  • Ability to thrive in a demanding, fast-paced 24x7 operations support environment
  • Demonstrates the ability to adapt quickly and effectively
  • Experience in working in a network or technical customer services environment in previous roles.
  • Basic understanding of IP / PIP / Data or transmission a bonus.
  • Previous experience in a 24*7 environment.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

Moving the world forward together

Our credo is at the core of the
V team culture.  

Perks that work for you

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