When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

In this role, you’ll focus on the growth and development of the Professional Services organization. Your primary responsibility is to manage resourcing for all potential and assigned projects. You will be the liaison among the Professional Services organization Delivery Leaders as it relates to resourcing across all work. The Senior Resource Manager also works directly with Talent Acquisition and HR to facilitate appropriate staffing across the department based on aggregate understanding of project requirements. You must also ensure that project resourcing is managed in order to assure timely delivery and must communicate to appropriate Project Managers resourcing issues that may impact scheduled deadlines. You will also enforce company processes by utilizing and requesting all Project Managers use proper procedures when requesting resources.

  • Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals.
  • Assist with managing and increasing utilization numbers on Professional Services team.
  • Manage and resolves resource booking conflicts.
  • Build, maintain, and communicate resource forecasts.
  • Assesses current resourcing requirements/plans to establish gaps or improvements for future resourcing needs
  • Run weekly resource meeting and facilitate resourcing issues / conflict resolution with Professional Services and appropriate department heads.
  • Maximize both utilization and profitability of assigned team of resources billable time
  • Work with Professional Services Practice Leaders and Project Managers to identify appropriate resource requirements for each account and project.
  • Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.
  • Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Practice Leaders to address and solve those issues.
  • Work to resolve any issues regarding under or over allocations of current staff members.
  • Receive, analyze and report on weekly utilization reports to Professional Services Management team.
  • Alert Senior Management team of any potential concerns or issues with meeting key client deliverables due to resourcing.
  • Work with departments to resource and assist in the identification and management of vendors and facilitate initial discussions necessary to meet specific project requirements.
  • Identify potential resourcing or process issues and present to Professional Services Management team with resolutions to such issues where applicable; Recommend process improvements for Resource Management.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’re highly analytical and have an eye for detail and accuracy. Making sense of quantitative data is a real strength of yours and you manage to synthesize complex information into easily understood insights. People look to you to solve problems and dig deep into issues. You’re more than equipped to build strong, lasting, trusting relationships. People trust you and come to you for advice.

You’ll need to have.

  • Bachelors' degree or four or more years work experience
  • Four or more years of relevant work experience.
  • Resource Management Certified Professional (RMCP) or ability to obtain within one year of employment.
  • Knowledge of Professional Service.
  • Willingness to travel.

Even better if you have one or more of the following:

  • Project staffing with suppliers.
  • Human capital management.
  • A strong analytical focus.
  • Experience with SAP Multi Resource

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.