When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Addressing and resolvingall issues concerning field office operations by post production application triaging, identifying a remedial plan, help in recovery and helping by resolution of Trouble Tickets.

  • Monitoring key metrics and follow action plans for Operations.
  • Contributing to implement best practices and procedures to enhance business growth
  • Collaborating with functional units of an organization to integrate new or existing services
  • Managing Application Ticket services to ensure they meet client/customer expectations and requirements
  • Working in shifts to ensure efficient operations
  • Ensuring Field operations are completed in a timely and effective manner within SLA .

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree in Engineering or one or more years of work experience.
  • Experience in Unix/Linux, Shell scripting, Java.
  • Experience with databases such as Oracle, PL/SQL.

Even better if you have one or more of the following:

  • Knowledge of software development industry concepts, tool and techniques.
  • Experience in achieving operational objectives within set deadline.
  • Knowledge of RPA tools will be an added advantage ex. Automation Anywhere.
  • Working experience in a technology industry preferably as part of operations support service agent.
  • Working experience with Application Leads and field agents to ensure smooth work operations.

If Verizon and this role sounds a like a fit for you, we encourage you to apply even if you don’t meet every "even better" qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

Moving the world forward together

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V team culture.  

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