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What you’ll be doing...

Omni Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in Google Dialog Flow Platform along with AEP Platform. The team also handles the Voice Tools Management, Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow. All these applications uses Microservices framework for orchestration & technology management.
Verizon Mobile/Wireless IVR - Handles 4.5 million calls a day with 85% self-serve rate. Verizon Wireless IT’s IVR is an enterprise-wide solution that supports multiple business segments 24X7 and is the front door for service calls catering to both English and Spanish speaking customer base.
Team is looking for a full stack candidate to be part of Omni Voice Agile/POC team to contribute & lead the design & development tasks in Inbound Applications. The candidate would primarily be working on inbound applications in Google CCAI – Dialog Flow Platform & Microservices. This is one of the critical revenue streams for Verizon to enable the roadmap of Conversational Commerce, and being a high volume application, performance & scalability in this case is of paramount importance.

  • Delivering across the entire app life cycle – design, build, deploy, test, release and support.
  • Working on IVR development with Google CCAI – Dialog Flow, Avaya OD with tighter microservice architecture & GCP CF & AWS Lambdas integration and strong experience in Inbound IVR applications.
  • Participating in the Agile/POD Teams for the applications that the candidate would be working on.
  • Acting independently, at the same time display excellent collaboration within and between various teams.
  • Being accountable for the work allotted and stick to LOE provided.
  • Tracking and developing tasks on time with no compromise to quality and keeping productivity of the team.
  • Following Impact analysis and risk analysis processes in case of change requests.
  • Ensuring performance of the code developed as an ongoing basis and use the right tools for the same.
  • Working closely with team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables, collaborating with other team members and stakeholders.
  • Keeping up to date on the latest industry trends in the web & voice technologies.
  • Ensuring security validations during design, coding & Validation, Testing Plan Creation and test execution using Cyara to cover all the functional/non-functional requirements for the projects.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • IVR development experience with inbound applications experience.
  • Experience in Google CCAI – Dialog Flow Platform.
  • Experience in Microservice Development & Integration using Spring Boot, Spring React.
  • Experience in Google Cloud Platform – Cloud Functions.
  • Experience in Dev Ops Tool Chain (Git/Stash, JIRA, Confluence, Junit, JaCoCo, Sonar, Fortify, Jenkins, Prevoty).

Even better if you have one or more of the following:

  • Experience with Google Looker, Google Biq Query Platform.
  • Experience with Alexa Skills.
  • Experience with Digital Integrations.
  • Excellent interpersonal and communication skills.

If Verizon and this role sounds a like a fit for you, we encourage you to apply even if you don’t meet every "even better" qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

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