When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon has a culture built on innovation and developing new ways to do business. As a member of the Network Performance team, you will have the unique opportunity to be part of the future transformation of our network and have a lasting impact on our business. The Network Performance team is a cross-functional team where you will use your expertise to creatively resolve issues in the network. This position will be primarily responsible for the following activities:

  • Daily monitoring of performance KPIs at a cell site level.
  • Identifying issues that need to be addressed based on KPI thresholds or deviation from baseline performance.
  • Running standardized diagnostics and reports from networking tools used to baseline network element performance.
  • Performing network triage and resets to network elements to resolve issues remotely.
  • Opening tickets to track issues that are not already being addressed by the NMC (NOC).
  • Providing reports on network ticket status and driving resolution to aging tickets by working closely with peer groups.

Where you'll be working...

In this role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Knowledge of LTE data cells infrastructure with Ericsson, Nokia, and/or Samsung knowledge.
  • Experience troubleshooting using technical documentations and vendor support centers.
  • Experience in remote network equipment triage and troubleshooting.
  • Willingness to travel up to 25% of the time.
  • A valid driver's license.

Even better if you have one or more of the following:

  • Bachelor’s degree.
  • Experience in network KPI analysis.
  • Experience with Microsoft Office, Windows hardware, network configurations, and Google Suite.
  • Knowledge of system performance analysis and tools.
  • Strong behavioral competencies (e.g., planning, organizing, written/oral communication, adaptability, analytical reasoning, teamwork, detail orientation).
  • Capable of working with diverse staff with varying levels of experience.
  • Technical aptitude for assimilating technical concepts and new technology.
  • Excellent communication skills, especially the ability to listen and comprehend effectively.
  • Knowledge of antenna system RF concepts.
  • Knowledge of 5G NR infrastructure with Ericsson and/or Samsung.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a New York work location, the compensation range for this position is between $69,000 and $128,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience.  This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Moving the world forward together

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