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When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Omni Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in Google Dialog Flow Platform along with AEP Platform. The team also handles the Voice Tools Management, Voice Applications in Contact Center, Voice Biometrics and Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow. All these applications use Micro services framework for orchestration & technology management.

Verizon Mobile/Wireless IVR - Handles 4.5 million calls a day with 85% self-serve rate. Verizon Wireless IT’s IVR is an enterprise-wide solution that supports multiple business segments 24X7 and is the front door for service calls catering to both English and Spanish speaking customer base.

Team is looking for you to be part of QA team of currently 13 members and to contribute and support Testing activities for IVR applications. You will primarily be working on Automation testing of IVR flows using Cyara Tool in conjunction with Google CCAI Dialog Flow Bot Testing Frameworks and automation of GUI applications using Selenium scripts.

  • Attending approach/project discussions with Business/Project stakeholders.
  • Testing execution using Cyara to cover all the functional/nonfunctional requirements for the projects.
  • Building selenium scripts for IVR GUI applications.
  • Testing Alexa device for IVR flow.
  • Performing defect tracking and regression validation.
  • Providing sign off QA deliverables.
  • Performing production validation.
  • Analyzing production issues and taking it to closure.
  • Building subject matter expertise on IVR applications.
  • Guiding team for best practices implementation for automation.
  • Supporting team in terms of knowledge sharing and test execution.
  • Supporting E2E validations including IVR Flows with multi modal experiences on Web/Chatbot.
  • Supporting Load/Performance Testing for IVR Applications using Cyara Cruncher.

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You will be a good team player and having go-getter kind attitude with good inter-personal skills. Understanding the requirements and building good work culture with onshore-offshore. Adhering to the organization priorities and policies. Building external stakeholder communication with business stakeholders, Dev, UAT & E2E teams & PMO teams.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Four or more years of Hands on experience in Cyara.
  • Four or more years of Hands on experience in Selenium.
  • Four or more years of IVR work experience.
  • Two or more years of experience in Google Dialogue flow testing.

Even better if you have one or more of the following:

  • A degree.
  • One or more years of experience in both Testing methodologies - Agile and Waterfall.
  • Experience with Amazon Alexa and other device testing related to IVR flow.
  • Knowledge in creating and executing database queries.
  • Knowledge on Call center technology.
  • Knowledge in UNIX/SQL.

If Verizon and this role sounds a like a fit for you, we encourage you to apply even if you don’t meet every "even better" qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

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