Incident Response Engineer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Network Incident Response Engineer with skills appropriate to Tier II-level incident response and change management activity. Assists senior engineers with the implementation of efficiency and automation projects. Responsible for all aspects of incident response and resolution, including documentation and customer interface. Responsible for both authorship and analysis activities in regard to network security operations. Maintains system of 24x7 network operations, with daily activity including: promoting situational awareness (e.g., station logging, ticket audits, NMS audits, network monitoring, communication channel monitoring); maintaining proactive network support (e.g., trouble ticket administration, incident escalation, and change management); and supporting the broader aspects of a combined Tier I/Tier II NOC (e.g., assuming help desk responsibilities, circuit research, assistance with ad hoc tasking). Maintains training compliance and network/systems mastery. Makes decisions independently during incident response and change management activity. Regularly attends and, at times, leads in-house training efforts used to provide both formal and informal instruction in regard to operations, engineering technology, and security.

• Administering trouble tickets according to established guidelines, standards, and procedures.
• Ensuring all content accurately reflects all incident response efforts.
• Making decisions regarding the next-steps involved in incident response.
• Maintaining situational awareness of the network operations environment.
• Administering communications systems, ticketing database content, network management platforms, and shared logging applications.
• Supporting project efforts regarding these systems and, at times, independently leads individual project tasking.
• Conducting change management (CM) activity pertaining to operational networks, systems, and equipment using established tools and processes.
• Completing assigned CM tasking and documents all efforts within documentation systems.
• Administering and monitoring all network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components.
• Maintaining (i.e., creates, updates) active and passive monitors and ensuring all actively monitored services, devices, and verifies system operation.
• Maintaining mastery of established standard operating procedures and processes.
• Administering and maintaining network management systems (NMS) and security and information and event management (SIEM) systems according to established policies and procedures.
• Supporting development projects related to in-house tools used for network automation and business-process efficiency by applying basic knowledge of programming/scripting (e.g., HTML/CSS, JavaScript).
• Configuring advanced system views within the SIEM in order to prioritize and monitor security events with the intention of mitigating incidents before they evolve.
• Performing analyst functions in response to security incidents in order to determine incident taxonomy and outcome.
• Engaging in incident response in order to mitigate, circumvent, and prevent attacker objectives.
• Assisting with the authorship of use case functions and documentation.
• Maintaining subject matter mastery in regard to SIEM system and security operations topics.
• Responsible for proactive and reactive incident response as a result of network, system, or service anomalies.
• Independently employing working knowledge of networks and systems during the fault isolation and resolution process.

Where you'll be working...

In this worksite-based role, you'll work onsite at a defined location, Ashburn, VA.

What we’re looking for...

You'll need to have:

• Associate's degree or two or more years of work experience.
• Three or more years of relevant work experience.
• Willingness to travel up to approximately 25% of the time.
• Ability to pass an extensive background investigation as a condition of employment.

Even better if you have one or more of the following:

• Bachelor’s degree in engineering or technology, and three or more years of experience working with network technology.
• Experience monitoring web server and database system (e.g., MSSQL MySQL) health, and ensuring the systems run smoothly.
• Experience with SQL server and web tool projects related to the storage, organization, and presentation of data.
• Experience maintaining real-world, knowledge of network-related technologies (e.g., TCP/IP, HSRP/VRRP, dynamic routing protocols, static routing best-practices and methodologies, BFD, IPSec, access control, VoIP, switching, VLANs, VTP, STP).
• Experience with network hardware (e.g., SOHO & enterprise routers, such as Cisco 2800 series, Cisco 7200 series, Juniper M-series, and Juniper T-series routers; layer 2 & layer 3 switches, such as Cisco 2960, Cisco 3550, and Cisco 6500 series switches; network security platforms, such as IDS/IPS, Cisco ACS, and Juniper SRX equipment.
• Experience with TDM/OTDM multiplexers, such as Fujitsu optical platforms; telephony systems, such as Avaya VoIP platforms; and digital cross-connect platforms).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.