When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon Business Group is seeking an experienced leader for our Video Network Operations Center (VNOC), located in Ashburn VA. The VNOC is a partially-automated, process-oriented, video network monitoring operation that can proactively and reactively alert key client stakeholders, internal support groups, and field engineers; then facilitate the escalation process until incident resolution is achieved.

Responsibilities will include:

  • Managing a process-oriented team supporting Broadcast and IT infrastructure, including live video transport systems.
  • Refining operational procedures for managing and supporting remote infrastructure.
  • Interfacing with Verizon's global transport network operation center using standard trouble ticket escalation and reporting methods.
  • Engaging with PMO to coordinate and mitigate Network Maintenance events around Live Sporting event schedules.
  • Managing leading, hiring, training, and scheduling 24x7 VNOC Tier 1 and Tier 2 staff.
  • Coordinating with platform engineering efforts in concert with the network activity schedule and customized needs of our high profile sports clientele.
  • Tracking system performance metrics and report monthly to our clients.

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience working in a live broadcast operations environment.
  • Minimum of five years of leadership experience.
  • Experience with support desk ticketing workflow.
  • Knowledge of SNMP fault monitoring, Kibana dashboards and metrics reporting tools.
  • Experience working with the following systems and tools:
    • Evertz Platform Components including
    • SDVN, VistaLINK Pro, and inSITE
    • EXE & IPX
    • 570 and ScorpionX18
    • ITXE
    • NAT
    • IHSE KVM
    • VuWall display processing
    • RTS intercom
    • Jira and Confluence
    • J2K and H264 Encoding/Decoding

Even better if you have one or more of the following:

  • A degree in Engineering/Computer Science.
  • Expertise in Google Workspace and Slack Workflows.
  • Strong written, verbal and interpersonal communication skills.
  • Possessing a Continual Service Improvement mindset.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.