ServiceNOW Consultant

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

In this role, you’ll support mission and business critical applications within Network System covering engineering and planning across wireless applications. You’ll be responsible for developing highly efficient and reliable applications for internal teams.

• Understanding the Business requirements, design a business solution and work with different functional teams to deliver the solution.
• Using professional concepts and company policies and procedures to solve a wide range of complex problems in creative and practical ways.
• Involving oneself in one large and/or complex project at a time; develops schedules to ensure timely completion of the project.
• Receiving general guidance for the accomplishment of short to medium term goals and operating objectives.
• Supporting development and maintenance of projects delivered under major programs (e.g. 5G, RAN).
• Learning and delivering multiple technologies (e.g., Full Stack developer) and working closely with the DevOps teams to deliver against timelines.

Where you’ll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You view technology through a lens of making things better and more effective. Understanding and building continual improvements to the digital value chain is something you flourish with. You enjoy the process of solving complex issues while empowering the team around you to do the same. People count on you to have strong leadership and domain experience in eCommerce application tools, digital self service, billing, reporting, digital delivery methods and all aspects of production operational excellence.

You’ll need to have:

• Bachelor’s degree and four or more years of work experience.
• Four or more years of relevant work experience.
• Experience in Service Now especially on modules of ITSM and TSM, Virtual Agent, Service Portal, Mobile App development
• Experience in Service Now on IT Operations workspace, Data segregation, Employee Center, etc
• Experience in ELK stack, New Relic, IBM MQs, Rabbit MQs, Kafka.
• Excellent database skills, proficient in backends like Oracle, with strong working knowledge of SQL, PL-SQL.
• Knowledge of SRE practice.
• Knowledge of DevOps and automation.

Even better if you have one or more of the following:

• A Master's degree.
• Experience in Service Now Cognitive capabilities and use of AIML
• Experience in Service Now business intelligence and reporting features like Performance Analytics and Dashboarding
• Experience in Systems Design and Project Management.
• Experience in RPA & Bots and Integration Hub
• Certifications in SRE, Cloud technologies, DevOps, Agile.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.