Implementation Specialist

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Full-time role in Global Customer Success department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through onboarding, troubleshooting issues, related to hardware or installations, as well as our mobile/web platforms and keep customers updated via phone & email of progress.

• As a single point of contact, ensuring that the onboarding of customers is carried out on schedule.
• Coordinating installations between customer and installation vendor;
• Making sure the customer is comfortable with the product by checking the installations are complete and the training delivered.
• Becoming a technical expert of the Verizon Connect platforms and develop a deep understanding of the fleet management space.
• Actively working with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis.
• Handling incoming customer requests, both from external and internal calls & emails as well as from vendors by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders.
• Recognising the patterns for recurring matters and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level.
• Working in a multilingual environment while serving several markets.

What we’re looking for...

You are a multilingual French and English speaking customer service professional with technical skills and with experience in supporting IOT/telematics branch customers. You should have a clear understanding of what drives customer satisfaction, and also strong willingness to develop further. You should have strong communication and listening skills, with structured “can-do” approach to open matters and tasks in a demanding environment. We are looking for someone with well-developed time management and prioritization skills as well as methodical and conscientious documentation skills.

You’ll need to have:

• Bachelor’s degree or relevant experience.
• Multilingual skills - fluent written and spoken English and French.

Even better if you have one or more of the following:

• Technical IoT / telematics background and experience in a customer-facing role.
• Experience with industrial systems, electronics.
• Experience in Vendor Management and Scheduling Service Deployment activities.
• Experience with ERP & CRM systems - SAP and Salesforce.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.