Software Development Engineer- Google Dialogflow

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The work you’ll be doing will lead our Conversational AI platform on Emerging Technologies. We have a state-of-the-art virtual assistant in production serving customers on Service and Sales intents, which is powered by the CCAI Google platform. Our team does from scratch Conversation Driven Development and you’ll lead projects, design and code on Agile mode to support. You will collaborate with various internal teams on new technologies to make it easy for our customers to do business with us. You would be supporting the conversational space in Verizon on Chatbot. You would be working on programs that are Customer facing and agent facing and you would be owning the delivery from inception till production monitoring and driving incremental value with enhancements.

• Leading modules of a project using on-site and off-shore resources to maintain and develop applications for both enterprise releases and smaller maintenance releases.
• Identifying and aligning project requirements and conducting impact analysis.
• Working closely with the business team, 3rd party vendors, and other internal IT teams to deliver projects on time.
• Performing engineering tasks associated with the analysis, design, and development.
• Leading the modules from design to development for both enterprise releases and smaller maintenance releases for chatbot space.
• Driving the NSA chatbot programs on sales/service on Agent/Customer spaces with employee/GDM team members with analysis of metrics and keen knowledge of the KPI's involved.
• Working closely with the business team, 3rd party vendors, and other internal IT teams to deliver projects on time.
• Performing coding work on projects to add/edit chatbot flows, introduce new modular, reusable Service/API or enhance the existing ones as per code quality standards.
• Learning other technologies involved as part of the project development.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You will have Google Dialog Flow (or any similar NLU platform) along with backend development on Spring, React, ReactJs, AWS background.

You’ll need to have:

• Bachelor’s degree or one or more years of work experience.
• Experience on building Bot with Google Dialog flow V2 or V3 for enterprises.
• Experience in J2EE and Java technologies.
• Experience in spring boot or Spring React, and server backend with API development.
• Experience with OOP, SOA, modular code development, micro services, design pattern, multi-threading.
• Experience with JUnit/TestNG, Maven, Oracle, UNIX.
• Experience in enterprise-class software development and agile methodology.

Even better if you have one or more of the following:

• Master's degree.
• Knowledge on Google CCAI, Voice bots (Alexa).
• Knowledge in Bot Training and Fallout Management.
• Experience on chatbot with AR/VR and Face to Voice technologies.
• Knowledge on Live Person vendor and Agent domain experience.
• Knowledge on UI scripting technologies (ReactJS or Angular JS or python).
• Experience with Devops frameworks (Jenkins. Ansible, AWS, EKS, Docker).

If Verizon and this role sounds a like a fit for you, we encourage you to apply even if you don’t meet every "even better" qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.