What you’ll be doing...

  • Create employee communications on pay related and time reporting issues and maintain payroll communications calendar.
  • Update payroll related methods and procedures in VZ Knowledge, job aids and FAQ’s.
  • Update Global Payroll web page information and payroll search engines.
  • Maintain relevant messages in VZ Time, Employee self-serve, and Interactive Voice Response (IVR) system.
  • Act as a project manager on new implementations, enhancements and changes in system functionality to meet service levels or improve customer satisfaction.
  • Work collaboratively in a team environment to support the Employee Payroll Support (EPS), Team and Supervisors.
  • Assist Payroll Admins with questions and customer escalations via incoming calls and emails.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or two or more years of work experience.
  • Two or more years of relevant work experience.
  • Experience in Customer Service/Payroll Operations.

Even better if you have:

  • Certified Payroll Professional Certification, or FPC.
  • Finance Operations such as Payroll experience preferred.
  • Flexible scheduling to meet processing demands, as required.
  • Cooperatively interact with peers in Payroll, HR, Benefits, and Benefit vendors to resolve employee questions/issues.
  • Proof-reading and editing abilities.
  • Experience writing Methods and Procedures, Job Aids or similar material.
  • Interpersonal and oral communication skills.
  • Customer service skills and background.
  • Ability to multi task, support day to day activities while managing customer inquiries.
  • Quantitative, organizational and analytical skills.
  • Team oriented individual who interacts and supports team members, team building.
  • Ability to manage large work volumes, show flexibility, adapt easily to change.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

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