What you’ll be doing...

You will be responsible for TT management and 1st line diagnostics of the VoIP/UCC customer services.

  • Acts as the Technical Owner contact for the Service Desk, handling tickets and driving resolution for the appropriate service issues.
  • Maintains a good understanding of customer needs and the business.
  • Maintains an up to date knowledge of Verizon products, services and technical issues to enable a rapid solution to customer faults.
  • Potentially works on public holidays and works in a shift.

What we’re looking for...

You’ll need to have...

  • Bachelor’s degree or one or more years of work experience.
  • Experience operating IP networks.
  • Knowledge of VoIP/IPT technologies.
  • Experience with MS Office applications.
  • Experience in service provider companies.

Even better if you have...

  • A degree.
  • ITIL knowledge.
  • Cisco Certified Network Associate (CCNA).
  • Excellent interpersonal and verbal and written communication skills.
  • Customer service focus.


When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.