Reporting Analyst
- Richmond, VA, United States
- Full-Time Customer Service
- Job # 503437
- Date posted - 2019-06-06
What you’ll be doing...
As a Reporting Analyst, you will be responsible for providing core reporting activities to a significant customer(s). After we install a wide range of technologies, the team is responsible for ensuring customer satisfaction every day. You will be the voice of Verizon and an advocate for your customer as you work to continually improve our service. In this role, a vital part of the customer experience is in your hands. The work will be fast-paced, results-oriented and involve working closely with other functional teams.
- Build, analyze, prepare and present more than 100+ service and performance related reports within the program.
- Administer, design and produce reporting as mutually agreed between Verizon and the customer.
- Directly support the various reporting manager positions within the program.
- Oversee reporting requirements for service and performance as per the contract.
- Maintain a repository of performance reports provided.
- Manage dashboard reporting, as mutually agreed with the customer and documented in the Methods and Procedures manual.
- Prepare performance reports and service level reports that will collectively show Verizon’s compliance with service levels and associated performance requirements.
What we’re looking for...
You’ll need to have:
- Bachelor’s degree or one or more years of work experience.
Even better if you have:
- A degree.
- Experience with reporting analysis.
- Program Management reporting experience.
- Experience in IT and/or Telecom.
- Knowledge of the Service Now toolset.
- Strong written and verbal communication skills.
- Attention to detail.
- Advanced knowledge of MS office applications, especially MS Excel.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
