What you’ll be doing...

Manager, ServiceNow Product Management is responsible for the product roadmapping of an assigned group of applications within Verizon’s Service Management Office’s application portfolio. The process begins with managing and consulting on incoming demands, reviewing existing product backlog, and evaluating ServiceNow’s road map. This role engages in needed process and procedural engineering to ensure quality deliverables. In this position you will be an empowered product manager and utilize your process engineering and consultative skills while thinking and acting strategically. Working with a product delivery team, you will work with a tight-knit team of experienced engineers, designers, and quality assurance testers building applications that define Verizon’s ServiceNow user experience. You will help define and mature the products and your work will be highly visible and improve the daily lives of our V Teamers.

This role will focus on supporting our stakeholders, review and implementing emerging technologies while designing systems that enforce security controls and progress us in our journey to unify our support processes and drive process improvements to help speed our digital end user transformation. This position reports to the Sr Manager, Product Management & Process Engineering in the Service Management Office.

  • Define product direction.
  • Gather and define product requirements that meet the needs of our Verizon employees and customers while introducing new and improved concepts that drive the future of working.
  • Collaborate with design teams to deliver engaging and consistent user interfaces.
  • Participate in all product and technical aspects of team deliverables, including quality, performance, maintainability, and scalability.
  • Lead focus groups to obtain product feedback.
  • Interface with other product managers and stakeholders to ensure we are working on the right things at the right time, ensuring long-term value to Verizon and our customers.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four of more years of work experience.
  • Six of more years of relevant work experience.
  • Willingness to travel up to 25%.

Even better if you have:

  • Master's degree
  • Three or more years of relevant Product Management experience.
  • Three or more years of background in delivery of ServiceNow solutions, with a focus on Incident management, Major Incident, Problem, and SLA aspects.
  • Experience in Agile development methodologies.
  • Experience in managing a large disperse global development organization.
  • Excellent communication and leadership skills.
  • Strong team, organizational planning skills, sound judgment, calm but work with a high sense of urgency, attention to detail and strong time management.
  • Experience in the technology or telecommunications industry.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.