What you’ll be doing...

5G will have a massive impact on how we live, learn, work and play, enabling disruptive new consumer experiences and enterprise products. Verizon’s 5G Labs are accelerating that future by exploring and incubating new concepts powered by our 5G network and building an ecosystem of startups, creators, and partners across our five Lab locations (NYC, Cambridge, DC, Palo Alto, and Los Angeles). Our 5G Labs platform encompasses a variety of programs and activities including events, hackathons, innovation challenges, technology trials, and concept development and co-creation with partners.

Based in NYC, the Concept Strategy Manager - 5G Labs is responsible for leading our end-to-end concept development and co-creation initiatives, from initial exploration of pain points and opportunity spaces to ideation and concept storytelling. In this highly cross-functional and collaborative role, the Concept Strategy Manager - 5G Labs will work with both internal business units and external partners to scope each innovation workstream, design and execute qualitative research leveraging our 5G Labs ecosystem, synthesize research into actionable insights, facilitate ideation sessions and concepting workshops, and collaborate with our internal storytellers, product managers, and engineers to develop and deploy 5G-powered proof-of-concept prototypes based on prioritized concepts. The Concept Strategy Manager - 5G Labs will also be responsible for packaging and reporting on key outputs at each stage of the process, as well as serving as a critical bridge and strategic thought leader to other parts of the organization around 5G use cases.

What you’ll be doing:

  • Act as a trusted research innovation partner and expert that will be relied on for strategic POV around 5G and its impact on various industries and technologies
  • Scope overall project plans and approaches for innovation workstreams, from early-stage industry explorations to partner-specific concept co-creation initiatives
  • Lead the design and execution of industry and technology research, which could range from one-on-one stakeholder/expert interviews to roundtable discussions to user experience research
  • Synthesize and package research learnings into actionable insights and 5G opportunity spaces, and socialize with relevant stakeholders across business units
  • Develop creative ideas and solutions based on industry research and consumer insights to formulate thinking for new products or improve existing products/product performance.
  • Structure and facilitate cross-functional ideation workshops to translate insights into prioritized 5G use case ideas and product opportunities
  • Articulate concept ideas through written descriptions and user journeys, working with visual storytellers and designers to bring them to life
  • Collaborate with internal product managers and developers to create proof-of-concept specifications and business requirements based on prioritized concept opportunities
  • Lead the planning and preparation of readouts for all program projects based on the internal stakeholder audience and meeting requirements.
  • Contribute to organizational business development activities.
  • Develop and maintain strong professional relationships with internal stakeholders, project teams, external business partners, vendors and suppliers.
  • Facilitate the exchange of ideas for all research activities, including insight collection efforts across the team, and analyze data and manage communication to prepare executive level presentations/workshops.
  • Manage timelines, outputs, and stakeholder expectations throughout the process.
  • Must be willing to attend occasional evening events and travel periodically.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to travel.

Even better if you have:

  • Masters degree.
  • Experience in innovation management, ideation, research strategy and execution, and basic project management.
  • Understanding of research methodologies and insight generation process, including ability to design own research methods.
  • Excellent communication skills, and in particular the ability to present complex topics and data in a concise graphical form and deliver findings to others in the context of the “bigger picture”.
  • Ability to synthesize and structure messy information, from research to concept ideas.
  • Critical, creative and strategic thinking capability.
  • Experience working with technical teams.
  • Telecom experience, in particular exposure to and understanding of 5G technology (although 5G engineering expertise is not specifically required for this role).
  • Knowledge of at least one of the key industries that 5G is likely to disrupt (e.g. immersive entertainment, venue-based experiences, retail, manufacturing, healthcare, transportation, logistics, public sector / smart cities, education, hospitality, etc.).
  • Passion for technology and good understanding of current technology landscape, in particular startups and emerging technologies that will benefit from 5G connectivity.
  • Project scoping and project management expertise.
  • Data analysis and excellent data organization skills.
  • Genuine interest, understanding, and passion in customer-driven new concept generation and business development activities.
  • Natural problem solver and process oriented mindset with demonstrated desire for driving continuous improvement.
  • Comfortable working in a dynamic, challenging and stimulating organization.
  • Aptitude to work outside of your comfort zone and get things done quickly and in some cases with little to no supervision.
  • Shows initiative, anticipates and prepares for upcoming situations, takes advantage of opportunities, acts quickly and decisively, addresses issues before they become problems.
  • Excellent Microsoft Office / GSuite skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.