What you’ll be doing...

Verizon’s customers rely on our network to run their operations globally and 24/7. You will be part of a repair organization that assures any instability or outage will be taken care of rapidly and effectively. Your focus will be on the most challenging of the cases which cause the most grievance to our customers and it will be your task to manage their resolution as fast as it takes. Verizon highest managers will expect your updates on the progress on hourly basis and your carrier will spin up when you deliver the promise.

  • Handling executive escalations and major incidents.
  • Expediting prioritized incidents to management, facilitating bridge calls, streamlining the communication and maintaining a strong control over actions done and those that are yet to be done.
  • Maintaining email communication to keep management aware of high visibility cases.
  • Maintaining positive relationship with the leaders of the repair groups and 3rd parties, also the engineers themselves, for best possible cooperation on tickets.
  • Writing Incident Reports.

What we’re looking for...

You are a natural ‘situation manager’, you ask the right questions at the right time and think quickly on your feet. You are no stranger to a fast-paced environment and can adapt to changing priorities with ease. Working independently is as comfortable for you as being part of a team and you enjoy motivating others to achieve great results.

You’ll need to have…

• Service desk experience.

• Fluency in English - both written and spoken.

Even better if you have…

• Networking knowledge.

• Demonstrated excellent interpersonal and communication skills.

• Proven ability to multitask.

• Demonstrated ability to be self-motivated, result orientated and proven capability to improvise.

• A degree.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.