What you’ll be doing...

As a Senior Manager of Change Management, housed within the Organizational Effectiveness and Change Management Center of Excellence, you will be part of a team responsible for supporting a top-priority strategic organizational change. You will leada team with a portfolio of work focused on diagnosing current state, stakeholder alignment, future state design and development, transformation planning, and change management/execution activities across key Verizon businesses and functions. As a sought after business partner and “truth teller,” you will engage with executive clients and cross-functional teams and allocate work across a team that applies best practices to ignite the potential of leaders and teams to build the future faster. Your team will partner with business transformation leaders to diagnose and assess organizational gaps and lead change management efforts and determine appropriate interventions. You and your team will demonstrate:

Business and Executive Partnering

  • Rapidly assimilate and learn the business andbuild and manage relationships with team members and key stakeholders to ensure alignment of strategy and organization effectiveness; grow and evolve the support provided.
  • Establish and maintain the role of trusted advisor to leaders with different styles and approaches while leveraging data to establish credibility.

Organization and Structure Design

  • Design and implement operating models that align organizations with strategic objectives.
  • Utilize models, tools and processes (e.g., STAR, 7S) to improve organization effectiveness – including organization structure, roles and responsibilities, job redesign, job descriptions, and skills assessments.
  • Propose new and alternate organization structures (and associated change management plans) which align with the organization’s strategic goals; evaluate their effectiveness.

Intergroup and Team Intervention

  • Identify and improve areas of intersection between teams or groups.
  • Select and/or design and develop appropriate interventions, i.e. team development, conflict management, group norms, vision and goal alignment, role clarification, problem solving and decision-making process improvements.

Culture Change

  • Assess organization culture dynamics.
  • Design culture change plans and develop change activities to meet culture alignment objectives.
  • Collaborate with and coach business leaders to effectively lead and support change efforts.

Change Enablement & Commitment

  • Develop and implement change management strategy and plan to support initiatives through deployment of Verizon Change Methodology. Initiatives may include culture shift, restructuring, work transitions, and M&A.
  • Regularly evaluate risks; design, develop and deliver solutions to address.
  • Enable stakeholder engagement, leadership alignment, impact analysis, communications, business readiness, deployment, and adoption measurement.
  • Build capabilities in partners and clients to sustain change management and organization effectiveness practices.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience managing a team.
  • Experience working within a large, complex organization.

Even better if you have:

  • A degree.
  • Advanced degree in Business, Organization Development, or Industrial/Organizational Psychology.
  • Multi-industry experience.
  • Ten plus years of experience in organization development/effectiveness, change management/leadership, or related fields.
  • A consulting background.
  • Six sigma green belt certification.
  • Demonstrated history of effectively leading teams.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Ability to manage multiple high-visibility projects simultaneously.
  • A sincere interest in organizational development and change management tools, models, and frameworks coupled with the understanding that the client and potential solutions take priority.
  • Ability to collect, assimilate, and analyze data to quickly get to the heart of the business problem is one of your claims to fame.
  • Strong project management and analytic skills.
  • Strong facilitation and presentation skills with the ability to tailor your approach to the audience.
  • A propensity toward always finding new ways to improve and innovate.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.