What you’ll be doing...

  • Providing support to customers that have basic technical problems.
  • Documenting every interaction using one of the many tool sets provided.
  • Advocating for the customer by escalating unresolved issues to the next level of support.
  • Monitoring the service desk ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed SLAs.
  • Maintaining user, customer, and departmental confidentiality at all times.

What we’re looking for...

You’ll need to have

  • Bachelor’s degree or relevant work experience.
  • Knowledge of networking – routing, switching and wireless technologies.
  • Verbal communication and written communication skills in English.

Even better if you have

  • A degree.
  • Cisco certification, such as CCENT or CCNA.
  • Experience in service provider or a service desk environment.
  • Knowledge of ITIL methodology.
  • Strong analytical skills with problem solving ability.
  • Team-player and service focused mindset with excellent communication skills and structured work approach.

#CustomerOperations

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.