What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The Enterprise Customer Success Manager is responsible for managing a portfolio of large high-value customers, and focused on driving adoption and demonstrating customer value, leading to renewals, expansion, and customer advocacy. Through your deep understanding of your customer's business, you would be responsible for a broad range of tasks such as providing business insights, maintaining ongoing customer relationships and networking, implementing success programs with clear success metrics, contributing to sales efforts, onboarding and training clients, and minimizing churn.

  • Develop and maintain strategic business relationships with Enterprise customers, promoting products and services with the goal of building long term and sustainable business relationships.
  • Sustain business growth and profitability by maximizing customer value.
  • Protect and defend annual revenue, customer base and subscriptions.
  • Measure customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
  • Analysis of customer data with the goal of extracting customer value aligned to defined success metrics.
  • Liaise with technical support, accounting and other areas of the business to ensure customer inquiries are addressed promptly.
  • Conduct customer site visits, create and maintain relationships at all levels across the client organization.
  • Assist in establishing a “Best Practice” process for large/enterprise level accounts through ongoing review and update.
  • Manage escalated customer support issues.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience with B2B selling or account management experience with large enterprise portfolios.
  • Experience selling and managing software solutions or software-as-a-service (SaaS) solutions.

Even better if you have:

  • A degree.
  • Ability to generate activity through networking and association marketing within assigned portfolio.
  • Excellent communication and presentation skills with strong attention to detail.
  • Ability to learn new software.
  • Self-motivation.
  • Strong computer literacy.
  • Experience with cloud solutions such as Gainsight and Salesforce.
  • Experience within the telematics industry.
  • Willingness to travel up to 25% or less of the time.

Keyword: VZConnect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

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