What you’ll be doing...

The Coordinator has responsibility of coordinating service install activities on behalf of VPS Wholesale Customers. These responsibilities include the following:

Planning

  • Proactively pulls PONS/Orders for review
  • Perform daily order follow ups
  • Spearhead project management for large complex projects when needed

Coordination

  • Coordinate all service installation activities ( site survey, dsp, equipment, activation etc ) with and on behalf of the customer
  • Monitor order progress and escalate as appropriate to internal teams
  • Coordinate and host meetings with customers, Sales Account team, and internal groups (e.g. Service Delivery, Engineering, Account Management)

Communication

  • Main point of contact throughout order lifecycle that will serve as the liaison for providing or verifying critical order information. e.g. provide regular implementation reports on all orders in progress
  • Clarify provisioning requirement questions with customer
  • Provide the customer and account teams with frequent updates and status reports (both written and verbal as required).

Cross Functional Engagement

  • Build strong relationships with downstream partners ensuring cohesive cross functional collaboration.

Escalation Management

  • Escalate as required to ensure customer requirements and due dates are met
  • Proactively Notify Management of any order that may turn into an escalation

Process Improvement

  • Drive awareness of process gaps

What we’re looking for...

You'll need to have:

  • Associate’s degree or two or more years of work experience.
  • Business to business customer facing experience
  • Microsoft office suite (excel, word, powerpoint)

Even better if you have:

  • Telecom knowledge and experience

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.