What you’ll be doing...

The primary responsibility of this position is centered on customer pre-churn management as it will play a key role on the VBG loyalty marketing team. Position will be responsible for identifying early signs of customer defection, risk prevention and taking action with customized programs with both proactive and reactive treatment. Position will require the development of applications to help identify early signs of customer defection, so that frontline teams can take actions before the customer is lost. Expectations are to establish predictive tools that provide targeted campaigns to promote simplification and increase the overall success rates of loyalty programs.

Position will utilize and develop protocols/standards centered on key sales tools such as Salesforce to gain early indications of account or business risk. Risk prevention activities include scoring and ranking indexing of account portfolios for easily identified treatment strategies.

What we’re looking for...

We are looking for an innovative business leader who is passionate about helping our channel partners understand retention strategies while balancing the voice of the customer and employee experience through day-to-day management. The ideal candidate is customer focused, results oriented, with CRM/VBM background, and excellent communication skills.

Candidate should have an in-depth knowledge of primary factors affecting consumer loyalty behavior such as competitive environment, conversation analytics and ability to build brand loyalty. Business channel experience preferred.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree required, MBA preferred.
  • Tableau, SQL and Data Warehouse knowledge/experience.
  • Project management experience.
  • Proven track record of working successfully across channels and work groups.
  • An unmatched passion for our customers – fully wanting to understand their needs and wants and how we can better serve them.
  • Advanced use of Microsoft Office suite, particularly Excel and PowerPoint is required.
  • Outstanding relationship-building skills, true team player.

Even better if you have:

  • Five or more years of experience in the wireless industry. Delivering results in a marketing capacity with experience in loyalty and retention, base campaigns and CRM strategy development/execution.
  • Excellent oral and written communication skills; with demonstrated experience building and delivering executive level presentations.
  • Experience working with Marketing and Go-To-Market teams on delivering high quality training materials.
  • Willingness to travel.
  • Proven capability to thrive in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.