What you’ll be doing...

Robotic Process Automation (RPA)provides the opportunity to automate manual processes without the need for changes to existing systems.

Solution provides the opportunity to implement quick incremental improvements to benefit our customers in the short term ultimately leading to both a reduction in waste and a vastly improved customer experience.

The Project will work closely with the Centre of Excellence (CoE) which is particularly focused on the tools that the business needs to deliver a great service to our internal clients.

you: RPA Developer will be doing:

  • Utilize both business process and information technology (IT) background to analyze business processes and determine automation steps
  • Follow best practice and adhere to regulatory and business policy
  • Develop using RPA platform: Automation Anywhere
  • Key team player in implementing RPA Solutions to automate business processes across various functions with cooperation of process stakeholders
  • Support execution of controls and compliance over the RPA processes
  • Work closely with business process owners, Business Analyst, and will determine process requirements and improvement options
  • Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
  • Support business processes analysis at operational level, provide recommendations and potential RPA solutions for individual process and process integration
  • Conduct RPA script testing and maintaining updated workflow documentation
  • Support process owners for RPA-related issues and monitor progress after implementation
  • Deliver training and demonstrations to SME’s and Stakeholders

What we’re looking for...

You'll need to have:

  • An engineering or programming background, with experience in Robotic Process Automation Tools (preferably Automation Anywhere Enterprise) Extensive experience of writing Macros
  • An innovative and inquisitive mind, focused on addressing and solving data and analysis problems
  • Knows the steps that must be taken to investigate/correct data problems
  • Basic Project Management skills
  • Basic automation skills and working knowledge of scripting languages e.g. PHP, Perl, Python, Javascript
  • Basic database skills

#CustomerOperations

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.