What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the number one global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a toptwenty SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Information is the fuel that drives our business. When plentiful, information enables sound business decisions. When well-analyzed, it has the power to effect change. When shared with others, it sparks improvement. At Verizon Connect, we are pioneering patented technologies and innovative services designed to harness the power of the vehicle information network – real-time, anytime. From reducing the cost of vehicle manufacturing, service and ownership to supercharging fleet productivity, safety and convenience, we are setting new standards in the vehicle Telematics industry. What could be achieved with the right information? Imagine the possibilities we have.

About Us

We are delivering the next generation of vehicle information-based technologies and services - today. Our patented systems allow complete connectivity to any make or model vehicle, but that is just the beginning. What really differentiates us from other companies is our broad portfolio of services. Each designed to significantly improve vehicle and customer relationship management potential while greatly reducing costs. Whether in the business of automotive manufacturing, dealer operations, fleet management or affiliated services such as insurance or car rental, we can help map out the fastest road to greater efficiency and revenue. We will also demonstrate solutions never thought practical. To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform these functions. Reasonable accommodations may be made for qualified individuals with disabilities.

Responsibilities:

  • Coordinating resolution of support issues.
  • Identifying defects and providing work-around solutions to customers.
  • Providing working sample applications to assist customers where necessary.
  • Working directly with customers to ensure guidance on best use of supported product.
  • Working with development teams to prioritize reported bugs and requested features.
  • Interpret data, analyze results using statistical techniques and provide ongoing reports.
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
  • Acquire data from primary or secondary data sources and maintain databases/data systems.
  • Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to locate problems.
  • Work with management to prioritize business and information needs.
  • Locate and define new process improvement opportunities.
  • Creating and maintaining testing and benchmarking applications as required to aid in support of the customer.
  • Debugging support issues raised to the Third Level Support team.
  • Proactively auditing accounts to assess fleet health and performing all required updates and rollouts with regards to hardware.
  • Working with our Level 1 & 2 support teams in Christchurch; and Bracknell, UK.
  • Assisting internal Professional Services team with the development and scripting of custom solutions for customers.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Mobile Network/Networking experience.
  • Experience with computers, Microsoft Office Suite, Google Docs and related applications.
  • Willingness to travel.

Even better if you have:

  • A degree.
  • Five or more years of experience performing Hardware 3LS duties which includes advanced hardware troubleshooting and firmware deployments.
  • Analytical skills to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Experience with queries, report writing and presenting findings.
  • Reporting packages (Business Objects etc.), databases (SQL etc.), programming (XML, Javascript, or ETL frameworks) experience.
  • Hardware, software, and firmware testing solutions experience.
  • Experience with Software testing best practices and defect reporting through resolution.
  • Assimilated technical concepts and new technology.
  • Programming knowledge/experience.
  • Experience in writing SQL queries.
  • Ability to escalate issues efficiently and appropriately.
  • Time management skills.
  • Willingness to work well within a team environment.
  • Ability to follow both routine and advanced procedures and to think analytically.
  • Provided timely, high quality responses to escalations.
  • SaaS software and integrated firmware solutions.
  • Experience with telematics and wireless GPS systems Technical Support or Engineering background.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.