What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Application Support Engineer II will be Troubleshooting issues at an in-depth level; supporting our customer-facing teams and our development teams. Also working on resolution of issues raised by our systems monitoring, and incident management and resolution for critical issues.

Key tasks/responsibilities:

  • Coordinating resolution of support issues
  • Monitor and respond to production issues
  • Identifying defects and providing workaround solutions to customers
  • Working with development teams to prioritize reported bugs and requested features
  • Debugging support issues raised to applications affecting customers in production
  • Working with our support teams in Christchurch; and Bracknell, England
  • Assisting internal Professional Services team with the development and scripting of custom solutions for customers
  • Enable replication and debugging of issues to verify product related bugs

What we’re looking for...

  • In order to provide quality support for applications, Application Support Engineers must have 2-4 years working knowledge of web platform development software
  • Ability to debug software issues in production
  • 2-4 years working knowledge of SQL, databases & basic network configuration
  • Bachelor's Degree in Computer Science or equivalent demonstrated experience

Nice to have skills/experience/technologies:

  • A background in application support or testing
  • Demonstrated experience with one or more Application Servers (e.g: IIS, Tomcat, Apache, WebSphere, etc...)
  • Basic Linux Operating Systems knowledge
  • Outstanding verbal and written communication skills
  • Excellent problem-solving ability
  • Ability to learn new programming languages and toolkits quickly
  • Ability to diagnose & address application issues
  • Customer support skills and experiences

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.