What you’ll be doing...

The Business Transformation Manager (BTM) will report to the Business Transformation Senior Manager and work with business unit and functional leaders at the highest levels within the organization, especially leaders in the wireline business units, to execute on a variety of strategic and transformational projects aimed at achieving the strategic and financial objectives of the business and preparing the business for future. The BTM may be asked to drive business transformation efforts, new revenue-generating initiatives, or analytics across one or more Verizon business units. These transformation initiatives will be conceived at the highest levels of the organization and, as such, will have visibility at that level.

The BTM will not only get to frame initiative, scope, and strategy but will also lead the execution of recommendations. The BTM will be focused specifically expense reduction initiatives and cost assurance, with a focus on vendor expenses for original equipment manufacturers and distributor partners.

In this role, you'll be responsible for:

  • Lead concept, scope definition, and execution of strategic and operational business transformation initiatives, ranging from Corporate and Operational Strategy to Process Improvement.
  • Provide proactive and engaged leadership on key projects designed to increase revenue, reduce expenses, enhance business efficiency, and improve customer experience
  • Act as an effective change agent utilizing proper stakeholder analysis and change management techniques
  • Working with the Manager of Business Transformation, and leaders in wireline business units, to provide effective leadership for the initiatives under analysis and execution
  • Provide senior leadership and functional unit management with updates on project status, key metrics, issues, and risks
  • Understand and analyze various drivers impacting key metrics and outcomes and provide a fact-based recommendation to the stakeholders
  • Be a liaison between business units on projects that have a multi-organization or business unit scope
  • Facilitate team meetings and cross-functional workshops
  • Conduct analyses needed to prove or disprove the hypotheses driving project execution
  • Proactively anticipate and work towards mitigating risks to project execution or stakeholder engagement
  • Support others by providing real-time coaching on business transformation and process improvement methodologies and tools

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in developing and using key performance indicators to drive business performance, specifically with respect to human capital and project performance, including budget-to-actual analyses and estimates to complete; including IT system enhancements related to performance metric developments.

Even better if you have:

  • An MBA or advanced university degree.
  • Experience working in a tier-1 management consulting organization.
  • Experience with original equipment manufacturers and distributors in the telecom space is highly preferred.
  • Excellent presentation skills, including ability to create presentations using Microsoft Power Point, and experience presenting to all levels of an organization.
  • Outstanding quantitative and analytical skills, including ability to conduct outside/inside research, analyze data, and use Microsoft Excel effectively to develop models and drive analyses.
  • Experience in telecom or related industries.
  • Experience or certification in Lean Six Sigma.
  • Ability to drive results at all levels, regardless of reporting structures.
  • Proven record of managing multiple simultaneous projects on time and budget.
  • Excellent verbal and written communication skills.
  • A focus on strategy, operational processes, and customer experience.
  • Proven record of performance and trusted professional credibility.
  • Experienced team leader with proven facilitation, change management, and problem solving experience.
  • Comfort in working up and across the organization – working with senior staff members and front line employees.
  • Demonstrated competency in strategic thinking that results in new ideas that drive the business forward.
  • Track record of handling extremely confidential information appropriately.


When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.