What you’ll be doing...

We help small and mid-sized businesses stay connected with their drivers and fleets through the latest M2M technology. That’s where you come in. You’ll provide customers with advanced technical support via phone and e-mail for our Networkfleet portfolio of products. This will include hardware troubleshooting and application support in a SaaS environment. You’ll be our voice on the front lines as you deliver superior customer experience.

  • Answering questions and solving technical issues for business customers.
  • Troubleshooting and escalating issues that need higher levels of support.
  • Tracking and keeping everyone up-to-date on progress, new issues, and product alerts.
  • Providing feedback, training, and documenting solutions for the team.
  • Coordinating with internal teams to ensure a positive customer experience.

What we’re looking for...

Technical issues are puzzles you like to solve. You enjoy multi-tasking and flexing to meet changing needs and priorities in a fast-paced, dynamic environment. You are analytical and detail-oriented. By listening carefully and expressing empathy, you build rapport and trust over the phone. You work well independently but you also know when it’s time to raise your hand for help. Nothing makes you happier than when you resolve an issue for a customer.

You’ll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Call center experience. Ideally, in telematics, telecommunications, or IT.
  • Provided technical support for software and/or hardware products. Ideally, in a SaaS environment.
  • Diagnosed and provided tech support for GPS, cellular devices, and website issues.
  • Customer relationship management software user experience. Ideally, Salesforce.com.
  • Familiarity with XML, JSON, HTTPS protocols and/or API implementations.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.