What you’ll be doing...

This Professional Services Senior Unified Communications & Collaboration position consists of engineering, deployment, and technical leadership within the Verizon Professional Services (PS) Unified Communications (UC) portfolio. Verizon’s Managed UC PS experts support Cisco Unified Communications product suites. For sales opportunities, Verizon PS focuses on planning, designing, implementing, optimizing, and supporting managed deployments and other converged unified communications solutions to meet our customers’ needs. Additional support includes training and workshop activities, consulting services, and review of custom designs.

  • More than 5 years hands-on experience planning, designing, and implementing / deploying complex Cisco UC product lines.
  • Must have experience on current releases (10.5 or higher) of Unified Communications Manager, Communications Manager Express, Unity, Unity Express, Unity Connection, Cisco Emergency Responder, Cisco Voice Gateways, Unified Presence Server and Communicator.
  • Extensive experience designing and implementing complex and multinational UC deployments.
  • Experience with vendor and manufacturer-provided remote access and provisioning tools to support remote and onsite deployments.
  • Expertise with communications protocols such as H323 / SIP / MGCP / SCCP and other audio codecs.
  • Strong verbal and written communication skills.
  • Ability to write detailed Method-of-Procedure (MOPs) customer implementation documents
  • Ability to participatte in / lead discussions withboth technical and non-technical audiences that may includeVerizon and Customer leadership teams.

What we’re looking for...

  • Serve as subject matter expert
  • The ability to work nights/weekends as required to support customer projects
  • Act as primary implementation engineer for Verizon’s Unified Communications portfolio
  • Work with customer, vendors, and internal teams to deploy designed solutions
  • Lead technical sessions with customers to discover requirements and develop solutions
  • Prepare project design and documentation
  • Present solutions to clients
  • Participate as a “hands-on” engineer on project deployments
  • Mentor and develop junior engineers
  • Maintain and develop relationships with clients and vendor partners such as Cisco
  • Evaluate and recommend new technologies
  • Maintain technical certifications as required

Even better if you have

  • For Cisco positions
    • CCNP-Collaboration required (CCVP prior is adequate)
    • CCIE written certification preferred
  • Four-year degree preferred but not required.
  • Hands-on experience required

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.