What you’ll be doing...

You will own our relationship with one or more strategic clients who operate large, highly secure corporate and e-commerce systems. Working with small teams of client delivery employees, you will deliver projects, maintain operational stability and ensure overall client satisfaction. The strategic relationships you develop with clients, third-party vendors and service delivery partners will be critical to our overall success.

  • Advocating for the customer using a deep understanding of their systems, business priorities and strategic direction.
  • Managing daily operations to ensure the delivered performance and services match customer needs.
  • Consulting with clients on challenges with their systems to deliver operational improvements and a tailored customer experience.
  • Facilitating problem solving and technical resolution meetings between internal client engineers and the client.
  • Ensuring consistent increases in service and system performance over the lifecycle of the business relationship.
  • Managing and coaching directly and indirectly client delivery personnel including engineers, project and account managers.

What we’re looking for...

You have the ability to understand customer priorities and translate them into business plans. As a technical expert in customer systems, you align capabilities to deliver complex solutions with continually high levels of customer service. You enjoy solving problems and driving every day to ensure client satisfaction.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role.
  • Experience with strategic business development – building and executing business cases.
  • Negotiation skills with experience in getting win-win solutions for clients.
  • Experience in working in an ambiguous multi-tasking environment and with complex, multi-divisional, multi-geographical customers.
  • Fluent level English and fluent Japanese language skills.

Even better if you have:

  • A degree.
  • Experience with Client Service Management for a Cyber Security environment (NOC and SOC client service management).
  • Strong leadership skills to identify client’s needs, develop and execute actions.
  • Curiosity to learn more about how technology supports business objectives.
  • Customer Success best practice knowledge and experience.
  • Impressive executive presence and communication abilities.
  • The ability to create structure in ambiguous situations and design effective processes.
  • Passion for technology and for being a part of a global business.
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
  • Ability to persuade, inspire and motivate others - strong interpersonal skills.
  • Solid analytical, strategic thinking and problem solving skills.
  • Strong team player, but still a self-starter - ability to lead by example.
  • Experience in closing sales deals at the executive level.
  • Willingness to travel.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.