What you’ll be doing...

As a Manager of Communications Research, you will uncover and create actionable insights to drive our communication and brand strategies to drive Verizon’s overall competitive advantage. The work you do will inspire us to launch the most creative and successful 360 advertising and marketing campaigns, because of our enhanced understanding of consumer needs. You’ll design and manage research studies to ensure that we get the best market insights to drive our decision making and comms strategies. By helping us understand and anticipate customer needs, you’ll be shaping what’s next for us

You will be working cross-functionally to understand key business communication and advertising issues and ensuring a cohesive and integrated communications research plan, including both pre-testing and in-market performance. You’ll also be synthesizing information from various sources into meaningful insights and presenting actionable recommendations to leaders.

You will work closely with various parts of the CMI team including the brand & NPS tracking team, the value proposition team, and the UX research team.

What we’re looking for...

You are a resourceful researcher with demonstrated effectiveness of consultative skills and brand and advertising expertise. You have experience and a genuine interest in ads, strategy, insights and people. You enjoy contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating and employing innovative research and operational approaches.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Consumer market research experience.
  • Experience in primary quantitative research (questionnaire development, navigating survey programming logic, reading and developing cross-tabulations, etc) and experience designing research projects, both qualitative and quantitative, to address business needs
  • Experience managing research agencies and work-flow to ensure quality and accuracy, cost efficiency, and timely completion of projects
  • Experience with ongoing campaign tracking

Even better if you have:

  • A degree in marketing or market research or related degree
  • A mix of research vendor/agency and client side experience
  • Project management skills - capability to prioritize among multiple parts of the business and projects
  • Strong computer skills (Excel, PowerPoint, Word)
  • Capability to articulate rationale and tie to creative briefs.
  • Capability to synthesize data from multiple sources and translating findings into actionable consumer insights and recommendations
  • Experience operating in a fast-moving, rapidly evolving tech environment

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.