What you’ll be doing...

Responsibilities:

  • Responsible for receiving customer’s requests (by mail or phone) regarding usage issues and/or functioning of the company’s proposed solutions.
  • Provide technical solutions to customer’s issues while abiding by main objectives: customer satisfaction, efficiency, swiftness and skills
  • Ensure tracking via the available tools (CRM, reporting, dashboard) and update the customer’s database.
  • Work with third party (contact center) and other departments within VZC France (Logistic, customer satisfaction, accounting etc…)

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or relevant work experience.
  • Fluency in English.

Even better if you have;

  • A degree
  • A sense of service and passion for customers.
  • Strong listening and communication skills.
  • Strong technical skills and ability to find solutions quickly.
  • Ability to be highly motivated and sense of autonomy while working in a team.
  • Ability to thrive in a dynamic environment and effective manage daily workload.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.