What you’ll be doing...

This position is responsible for driving transformation efforts and business improvements across the Verizon Business Group (VBG) provisioning organization. These efforts span from ideation through implementation, operational readiness, and execution. You will be a part of the VBG Global Delivery team which is responsible for system automation and enhancements, implementation, processes,communication, and operational readiness. In this effort, you will help to oversee transformation programs across people groups, processes, and systems; inclusive of project planning, development, system requirements, tracking, and communication. You will create business requirements, prioritize requests, participate in design review, and work through approval processes.

Responsibilities Include:

Strategic Imperatives

  • Analyze data to identify improvement areas and solutions to resolve wide range of issues/ problems
  • Provide general governance and support for intermediate projects or programs
  • Drive recommendations aiding in the successful completion of measureable actions within a product or functional area
  • Identify, create, and prioritize business requirements for tools, systems, and processes
  • Develop templatesfocused onProvisioning systems & process content for automation releases and production execution
  • Utilize data and drive measurable outcomes for performance and quality improvements
  • Drive projects focused on improving our products, services, customer experience and production efficiencies
  • Design and prepare presentations on key projects for presentation to senior management
  • Provide Tier 3 Production Support for Provisioning teams,leveraging knowledge ofsystems and processes

Program & Project Leadership

  • Use provisioning process & system knowledge to drive improvements on key business objectives
  • Implement process and system improvements for our field-based leadership team
  • Execute on major cross-functional and transformation programs
  • Drive operational performance improvements through data driven analysis and production support
  • Produce and deliver quality presentations; both verbal and written
  • Lead strategic initiatives focusing on maximizing efficiency, improving client deliverables, and implementing action plans in line with business priorities
  • Drive facilitative consensus and stakeholder approvals
  • Engage in User Acceptance Testing (UAT) planning and preparation
  • Execute and drive defect resolution of assigned test cases during UAT
  • Drive production operational readiness for scheduled system and process releases
  • Promote operational success through production support during post release ramp
  • Identify system automation opportunities with business teams, IT and PMO organizations
  • Drive user story development to deliver desired solutions and revising as required
  • Identify underlying systems defects through production support efforts

Operational Partnerships

  • Foster collaborative relationships with internal organizations and internal customers
  • Drive continuous process improvements within the operations realm management
  • Partner with internal customers, including vendors and locations across the enterprise, to lead and drive global consistent methods and procedures
  • Promote awareness through communications and follow-up which includes actions required for ensuring objectives and KPIs are met
  • Work closely with peer groups across the enterprise to drive global and customer consistency
  • Utilize measurable outcomes, benefits, and reporting to drive actionable results

What we’re looking for...

You'll need to have:

  • Associate’s degree or two or more years of work experience
  • Three or more years of relevant work experience
  • Two or more years of experience transforming and automating circuit provisioning processes
  • Experience driving circuit process evaluation & transformation

Even better if you also have:

  • A degree.
  • Four or more years of experience in transforming and automating circuit provisioning processes.
  • Advanced knowledge of Provisioning systems & processes or similar exposure to system & process integration.
  • Working knowledge of Verizon Business Group products and processes.
  • Working knowledge of Provisioning tools (PC, SNM, VDDS, BGW, TCOMS, TPVM, PQ, Business Intelligence, etc.) and collaboration mediums (CrowdAround, Chatter, etc.).
  • Strong analytical skills and ability to use data to drive measureable outcomes and results
  • Self-motivated with professional approach to the business with the ability to make independent decisions
  • Advanced working knowledge of Microsoft applications: Outlook, Excel, Word and Power Point
  • Strong time management and organizational skills

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.