What you’ll be doing...

As an Order Management Coordinator, you will manage assigned Customer Premise Equipment (CPE) orders from the time they are received in the ordering systems. The Order Coordinator will receive assigned orders through the ordering system, be responsible for verifying order accuracy, enter all customer orders in appropriate ordering systems, and track orders to completion. You will ensure that all order tracking and reporting systems are updated. You'll work with project management teams, sales management, and other internal organizations to gather information for order clarification and resolve order issues. The Order Management Coordinator will track all necessary milestones for delivery of ordered services. You'll also have the opportunity to manage special projects and participate in project planning sessions with order management, project management, sales engineers, and provisioning teams. You'll escalate system issues and tickets with IT teams and take ownership of resolving any rejected orders by working with the appropriate teams across the organization.

In this role you will:

  • Work closely with order management teams that are assigned to ensure all CPE activities are organized and prioritized in line with customer expectations
  • Work closely with provisioning to ensure services are delivered and timely updates are provided to meet customer desired due dates
  • Attend meetings with the account team to maintain strong business relationships and clear lines of communication
  • Follow general instructions on routine work assignments, standard procedures, and company guidelines.
  • Meet all order interval required service level agreements and requirements for team objectives.
  • Respond to emails promptly, within two hours.
  • Ensure timely documentation of assigned orders with the latest status in the ordering systems.
  • Ensure company-provided and customer provided equipment is installed on time.
  • Requires a range of skills within a technical or professional discipline including familiarity with support systems available to related team functions.
  • Operational or technical activities and an applied knowledge of established procedures, policies and practices.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • One or more years of relevant work experience

Even better if you have:

  • A degree.
  • Experience with reporting analysis.
  • Experience in IT and/or Telecom.
  • Knowledge of the Service Now toolset.
  • Strong written and verbal communication skills.
  • Attention to detail.
  • Advanced knowledge of MS office applications, especially MS Excel.

#CustomerOperations

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.