What you’ll be doing...

The Associate Data Repair Engineer will troubleshoot and drive service restoration of Local, State, Federal Government and Commercial circuits. The position, located in Cary, NC, will work with a team of professionals who are proficient with providing support, initial triage, isolation, technical support and escalations toward prompt resolutions in a 24x7 environment under the ITIL v3 framework. The schedule will be on night shift and rotating weekends.This engineer will reactively respond to customer service impacting issues and take all necessary measures to restore service as quickly as possible. The engineer will ensure the customer is fully and frequently updated, the incident is promptly investigated, actions are recorded, and the proper resources are engaged for immediate resolution. A high focus on quality and reduction of repeat incidents is critical.

  • Troubleshoot, Isolate and Drive Repairs of Data Circuits
  • Provide a high level of service to our customers
  • Promote a positive team environment among peers and with managers across all functional areas
  • Perform end-to-end trouble isolation and repair on physical and logical layer services
  • Work with internal and external support teams, as well as with the account and program management teams to facilitate fault isolation and repair efforts to meet established baseline objectives

What we’re looking for...

We are looking for an engineer with a thorough understanding of Data Networks and the technologies employed.You will have very strong analytical skills and an ability to dig into the details to isolate and fix the root cause of the problem. You are organized, detail oriented, team centric, and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times. You have the ability to perform at a high level in a fast-paced environment.

You'll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Experience in Telecommunications Repair.
  • Experience in Networking.
  • Eligibility to obtain a Public Trust Clearance
  • Willingness to work ina flexible schedule, shifts, holidays and weekends in a 24x7 Network Operation Center environment

Even better if you have:

  • A degree.
  • LAN/WAN networking knowledge/experience
  • Ethernet Circuit knowledge
  • CCENT or CCNA Certification
  • Knowledge of the following technologies (Cisco, Juniper, IP Telephony, Data Transport)
  • BERT or RFC testing knowledge

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.