What you’ll be doing...

We promise our customers the most reliable coverage across the country, and you’ll make sure we deliver on that promise. You’ll be a technical leader with a team of ~12 engineers in network performance for a large geographic area in Indiana and Kentucky, proactively identifying new ways to improve speed and quality, and helping to resolve our most complex problems. We havean increasing customer base using more devices every day, and their expectations are high—you’ll play a key role in making sure they’re never disappointed.

In this role you will be responsible for all network performance stats. Your daily task will consist of looking at stats, running projects, coordinating with sales, working with peers to solve issues, and attending meetings. In addition the ideal candidate will work closely with RF and Project Management to ensure solutions for the Markets are moving forward and getting completed.

Monitoring the system’s performance, including network 5G, LTE, 1x, and EVDO metrics, and finding ways to make improvements or mitigate potential problems.
Resolving service-impacting issues, sometimes using non-traditional, out-of-the-box solutions.
Investigating and resolving customer complaints, often through drive testing, field visits, and efforts to replicate the customer experience.
Working cross-functionally to deploy and optimize components for best efficiency and reliability.
Leading the investigation of Root Metrics/Baseline/Nielsen, and the coordination and implementation of complex network directives.
Creating pre- and post-cell site/carrier add benchmarking reportsand checklists for 5G NR & LTE, also making sure site/carriers are properly integrated into network and optimized for peak performance.

What we’re looking for...

Motivated, proactive, and organized, you have the ability to manage complex projects simultaneously. You’re driven to find creative solutions to problems no one’s ever encountered before. Developing team members to stay current on new technology and features, recognize and drive performance improvements across our network and build capacity across the organization gives you satisfaction. You take ownership of your work, are able to establish collaborative working relationships across the business, are effectively able to prioritize your workload and your team member’s workload to make our system even more robust.

You’ll need to have:

Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Experience with system optimization, KPIs, and parameters for 5G NR and LTE end-to-end wireless network architecture.
Experience with 5G NR, (Vo)LTE, EVDO, CDMA.
Valid driver’s license and willingness to travel.
Willingness to work nights and weekends, and occasionally travel overnight.

Even better if you have:

A Bachelors or Master’s degree (prefer) in electrical engineering or a similar technical discipline.
Experience with parameter optimization,trials, and statistical analysis
Understanding of Ericsson 5G NR & LTE RAN platform and how this relates to 3GPP standards.
Understanding of packet data networks analysis concepts. Ideally, including knowledge of the TCP/IP protocol suite, TCP/IP (IPv4 and IPv6) algorithms such as slow start or congestion control algorithm, IP measurement tools.
Understanding of Routing protocols like BGP or SIP.
Experience with WireShark.
Ability to differentiate and diagnose RAN, EPC, and IMS CORE related problems.
Experience with ANR, SON, Carrier Aggregation (CA), 4TX, 4RX, AWS, TMA’s, RET, RRH andEricsson antenna products.
Understanding of Advanced Calling (VoLTE), SIP, and the analysis of SIP messaging using Irisview.
Experience with RTT, ELPT, NCWS, Mars, eNUM/OSS, DMAT, NLT, Zite/SSAT, Mapinfo, Atoll, and any network optimization tools.
Experience in RF design.
Understanding of core network including but not limited to PDSN, CSR router, WDN router, Aggregate Router, (P,I,&S)CSCF, PCRF, AAA, HSS, MME, SGW, PGW, IMS, 7750 and Cisco 9K, 10K & 1K routers.
Knowledge of scripting language(s)and legacy Lucent and Motorola CDMA/EVDO platform

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.