What you’ll be doing...

This position is responsible for providing commercially focused solution sales ownership, key wins and team direction across CX, Advanced Communication and Collaboration opportunities in our client base; specifically in the Contact Centre market. The SSE-AC is a market and opportunity shaping business development and sales resource, working directly with customers, key partners and internal core sales resources to increase penetration and performance of our Advanced Communication and Collaboration solution portfolio.

Targeted results are to:

  • Deliver higher growth in CX, Advanced Communication and Collaboration revenues through a combination of Contact Centre solution sales and consulting, services and technology platform business pull-through within target accounts/sectors
  • Centre strategies and structured Intellectual Capital and Materials to create increased market presence for VES in selected domains
  • The ideal candidate will have significant knowledge and experience of the EMEA Contact Centre market or Unified communications, consultative solution selling, industry knowledge and experience within one or more of VES' targeted industries (Finance, Health, Manufacturing, Entertainment, Pharmaceutical, Transportation, or Utilities), and a proven and extensive client relationship history with CxO level leaders.

Key Accountabilities Key Activities/Decision Areas:

  • Achieve profitable revenue growth through proactive sales prospecting and solutions pipeline management
  • Work closely with customers around digital tranformation to transform their customer interactions and improve business outcomes (CX)
  • Create opportunities for pull-through of supporting products by selling the benefits of Advanced Communication and Collaboration Contact Centre solution services/products to target accounts/create the ‘need’ for services/products across the clients’ solution adoption lifecycle
  • Accountable for growing Advanced Communication and Collaboration Contact Centre revenues within targeted accounts/sectors
  • Accountable for managing the business funnel as well as forecasting booking orders
  • Accountable for driving the specialist Advanced Communication and Collaboration Contact Centre sales elements of nominated accounts on behalf of Account General Managers including tender responses, solution design and negotiations
  • Draw on pool of subject matter experts across all VES solution sets (Solution Architects and Solution Consultants) to ensure maximized solution coverage
  • Ensure seamless hand-off to Project and Service Management Teams
  • Support PS Consulting/delivery management teams through their early participation and deal shaping, ensuring solution completeness
  • Collaborate with P&L business owners within VES to ensure overall account and LoB profitability
  • Knowledge master, sharing best practice solutions and positioning VES as a market leader; recognised as a Thought Leader in the Advanced Communication and Collaboration Contact Centre arena
  • Create successful Advanced Communication and Collaboration Contact Centre strategies, with client engagement models and winning business cases/templates - to promote adoption through larger parts of the Verizon business

What we’re looking for...

You enjoy digging deep to really understand the customer’s vision along with their unique situation and challenges. You like putting things together in new and creative ways to best solve the customer’s most pressing needs. You look for win-win solutions wherever you can and enjoy collaborating with others.

You'll need to have:

  • Drive to succeed with a hunter mentality. You have a solid track record of identifying and closing business opportunities.
  • High levels of persuasion up to C-level.
  • The ability to be comfortableopening up consultative digital transformation conversations with your prospects.
  • A winning attitude and purposefuldemeanor.
  • Bachelor’s degree and relevant work experience.

Even better if you have:

  • Experienced in consultative selling – ideally within the realm of CX, Advanced Communication and Collaboration
  • Ability to rapidly understand new technologies, resulting applications and solutions
  • Multilingual desirable, competent in written and spoken English
  • Able to travel at short notice
  • Get results through others
  • Excellent interaction and presentation capabilities
  • Team player, communication, presentation and mentoring skills
  • Self-motivation with a high attention to detail
  • Excellent organisational skills
  • Strong discovery, analysis, problem-solving and formulation capabilities
  • Understanding of Unified communications and contact centre technology

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

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