What you’ll be doing...

As the Complex Delivery Transition Lead, you will manage and oversee all Verizon transition activities for a major customer outsourcing program. You will be responsible for overseeing all Operations & Transformation (O&T)/ Delivery team commitments and resources worldwide to ensure Verizon’s profitability is achieved, customer satisfaction is met, and global corporate policies are adhered to. You will be accountable for the successful execution of the overall program transition activities and responsible for accomplishing specific program objectives including:

  • Overseeing all Verizon Enterprise Solutions (VES) Program activities worldwide and across all Delivery organizations in terms of tactical decisions, day-to-day management, planning, senior escalations, and reporting.
  • Assisting all Tower owners and functional managers with input, context, prioritization, and execution of Program activities in all operating region.
  • Overseeing all third party vendor (TPV) support globally, requirements, costs, deliverables, and contract performance related to the Program.
  • Serving as the senior point of contact for the customer for all program delivery matters.
  • Providing regular and proactive customer communications to ensure all customer concerns are addressed readily.
  • Assisting sales management with all senior level escalations, regular performance reviews, reporting, and relationship management Transition and Transformation (T&T) and Operational Management.
  • Overseeing all transition and transformation planning, execution, reporting, and related escalation management for LAN, WAN, and Firewall complexes, IT infrastructure management (e.g. ,hosting, applications support) as anticipated in the customer contract.
  • Participating in the development and sign-off of all transition and transformation plans.
  • Ensuring all project requirements are routed to appropriate functional groups and monitored to completion.
  • Assisting Operations with input, planning, prioritization, execution, and management of Operational activities in the Region Program and P&L Management.
  • Defining and managing program activities to meet Verizon’s goals for financial performance.
  • Developing and managing deliverables to plan.
  • Ensuring all processes are documented and efficiently working for the program as applicable.
  • Ensuring all relevant governance meetings are held within contract framework.
  • Maintaining and publishing status for all active projects.
  • Ensuring all reports are developed and distributed as required by the contract.
  • Ensuring customer billing is properly created and sent in a timely manner as applicable.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or relevant experience.
  • Willingness to travel.
  • A valid driver’s license.

Even better if you have:

  • A Bachelor’s degree in Electric Engineering, Computer Science, or other technical focus areas.
  • Strong verbal and written communication skills.
  • The ability to foster relationships and present to C-Levels within the Client Organization.
  • Enterprise client experience.
  • Financial business acumen.
  • ITIL Foundations v3, Project Management Professional (PMP) Certification.
  • ITIL Advanced/Intermediate Certification.
  • Skill in Microsoft Office product suite, including PowerPoint, Excel & Word.
  • Experience managing complex projects.
  • Knowledge of Customer Premise Equipment (CPE) and network elements
  • Experience in service management related to Network, Managed Services, CPE, Security, Applications, Hosted / DCS Services, IT Services, and Unified Communications.
  • Leadership skills and capabilities.
  • The ability to manage and negotiate with required internal and external organizations.
  • The ability to execute multiple complex technical projects.
  • Global experience.
  • Experience with telecommunication/IT outsourcing.
  • Proficiency in customer enablement tools.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.