What you’ll be doing...

The Client Services Management function is accountable for the post-sales relationship with the client; overseeing the operational health of Verizon Services from delivery through lifecycle support. May manage internal & external resources to deliver services and maintain their compliance with customer contractual commitments. Governs reporting relative to SLA’s. Responsible to coordinate the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement.

This role provides post-sales, lifecycle relationship, governance and support of an assigned client base of high complexity and/or analytical support to solve a wide range of issues or problems. Performs analysis of issues or problems. Periodically, makes recommendations that aid in the successful completion of projects within a product or functional area. Monitors defined KPIs (Key Performance Indicators) across several technologies and implements action plans when metrics fall below agreed KPIs. Provides financial support relative to contractual commitments and SLA’s, including billing account strategy, setup and optimization.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Previous post sale technical support experience.
  • Telecom experience.
  • Knowledge of Verizon.

Even better if you have:

  • A Degree.
  • Twoyear's client services experience.
  • Initiative, positive attitude, takes charge personality.
  • Excellent communication/ written skills.
  • College education with strong communication skills.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.