What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The operations analyst will be a key member of the operations team supporting data management, client reporting, and problem resolution. This person will work closely with the Client Support Services manager and the operations team to ensure the integrity of the data systems. This position requires strong computer skills, attention to detail, positive professional attitude, and ability to work in a team environment.

Job Duties/Responsibilities:

  • Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing job-aids, run book, system specifications; writing programs.
  • Monitor & Maintains systems by researching and resolving problems; maintaining system availability, integrity and security.
  • Will be the point of contact for external client teams and internal business teams and responding them on timely manner on system issues, escalations.
  • Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
  • Ability to learn and adapt to change
  • Maintains quality service by establishing and enforcing organization standards.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

What we’re looking for...

You’ll need to have:

  • Bachelor's degreein computer science, engineering, or related technical field or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Two or more years of Java, J2EE, Spring, JavaScript (jQuery), HTML5, XML, XSLT, XPath, Web Services (REST/SOAP).
  • Two or more years working experience on UNIX/Linux, Scripting (Shell/AWK/SED), VI editor
  • Two or more years of Oracle PL/SQL, data analysis, knowledge on Advanced Queuing.
  • Willingness to work in a 24/7 on call rotation (follow the sun model)

Even better if you have:

  • Master’s degree in computer science, engineering, or a related technical field
  • Experience with MicroServices, Cassandra, Docker’s.
  • Experience with Apache Tomcat, JBoss, WildFly, WebLogic (start/stop/monitor logs)
  • Experience to Kafka, Zookeeper, ELK, Nifi, CDH (Cloudera Distribution Hadoop)
  • Analytical Skills, Problem Solving/troubleshooting, Quality Focus, General Consulting Skills, Project Management, Process Improvement, Client Relationships, Reporting Skills, Networking Knowledge, Job Knowledge

VZConnect, #LI-JA1

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.